Service Advisor

Responsibilities:

Customer Service

. Listen to and document customer concerns and issues with their vehicle.

. Provide clear and concise explanations of recommended services and repairs.

. Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

. Schedule service appointments and manage the service workflow.

. Coordinate with technicians to ensure timely and accurate diagnostics and repairs.

. Keep customers informed of the status of their vehicle throughout the service process.

. Review the service and repairs completed with the customer, ensuring satisfaction.

Administration

. Prepare and present accurate cost estimates for labor, parts, and additional services.

. Process service orders, invoices, and payments.

. Maintain detailed records of services performed and parts used.

Qualifications:

. Experience in a Dealership setting will be an advantage

. Attention to detail and a commitment to delivering high level of customer service

. Knowledge of automotive repair and maintenance

. Strong organizational and multitasking abilities

. Possess class 3 driving license would be a plus but not compulsory

Working hours:

5.5 days

Mon to Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm