Service Admin (Maternity Cover) - 4 Months

Job responsibilities

• Receive and log service requests from clients, ensuring accurate and complete information.

• Prioritize and schedule service appointments based on urgency and technician availability.

• Communicate with customers to confirm service appointments and provide relevant details.

• Manage the Service hotline during office hours and divert to the standby cellphone for after-office hours.

• Maintain accurate and up-to-date records of service requests, appointments, and technician schedules.

• Generate and update service reports, including job details, parts used, and labor hours.

• Act as a point of contact for customers, providing updates on service progress and addressing inquiries.

• Issue quotations to customers using Microsoft Business Central.

• Confirm sales orders in Microsoft Business Central upon receiving purchase orders from customers.

• Generate and process service invoices for completed jobs.

Job Requirements

• Diploma or equivalent (Bachelor's degree is a plus).

• Field of study in Business Administration, Office Management, or a related field (preferred).

• Proven experience in administrative roles, preferably in a service-related industry.

• 0-3 years of experience.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Excellent communication skills, both verbal and written.

• Proficiency in using office software (e.g., Microsoft Office, Microsoft Business Central).

• Familiarity with customer relationship management (CRM) systems is a plus.

• Basic knowledge of commercial kitchen equipment or similar technical fields is not required but a plus.