Job Description - Service Administrator
The Service Admin is responsible for providing strong administrative support to the service team, ensuring smooth coordination of customer service and maintenance activities. This role involves handling service requests, scheduling appointments, maintaining accurate records, and ensuring tasks are completed efficiently to meet customer expectations.
Job Responsibilities
- Coordinate maintenance activities, including scheduling repairs, ordering parts/supplies, and tracking task completion.
- Communicate with clients to arrange appointments, provide updates, and address inquiries or concerns.
- Support and coordinate maintenance staff by assigning tasks, monitoring progress, and assisting with training when required.
- Manage workers schedules and attendance records.
- Maintain accurate documentation of service activities such as work orders, schedules, and equipment inventories.
- Ensure all maintenance work complies with regulations, safety standards, and company policies.
- Identify and recommend improvements to maintenance processes and procedures.
- Deliver excellent customer service by responding promptly and professionally to client requests.
- Perform other ad-hoc duties as assigned by the Company.
Job Requirements
- Minimum 2 years of relevant work experience.
- GCE O Level or equivalent qualification.
- Proficient in MS Office applications.
- Good knowledge of maintenance procedures, equipment, tools, and applicable safety regulations.
- Strong multitasking, analytical, and problem-solving skills.
- Able to work independently and collaboratively as part of a team.
- Excellent communication and interpersonal skills for working with clients, contractors, and internal stakeholders.
