About the Company
We are partnering with a leading global technology services provider supporting one of the world's largest hyperscale infrastructure environments.
They are seeking a Server Operations Engineer to support large-scale production infrastructure operations across data centre and colocation environments supporting globally distributed platforms.
This role sits within a fast-paced operational environment focused on server infrastructure, hardware troubleshooting, physical connectivity, Linux-based diagnostics, and vendor coordination across mission-critical production infrastructure.
Responsibilities
- Troubleshoot server hardware, physical connectivity, optics, fibre infrastructure, and related production issues within live environments
- Perform server break/fix activities and coordinate troubleshooting across hardware, cabling, circuits, and connectivity issues
- Use Linux command line tools to perform diagnostics, connectivity checks, log analysis, and infrastructure troubleshooting
- Support Layer 1 physical troubleshooting activities across server and network infrastructure environments
- Coordinate Smart Hands / Remote Hands vendors and onsite technicians during incidents, maintenance, and implementation activities
- Manage circuit MACDs including moves, adds, changes, and disconnections
- Coordinate with ISPs, colocation providers, vendors, and internal operations teams to resolve production issues
- Track and manage infrastructure requests, tickets, inventory records, and operational updates through internal systems and JIRA
- Support server, circuit, and spares inventory management and perform regular infrastructure audits
- Execute maintenance activities and follow detailed operational procedures, technical instructions, and MOPs
- Maintain accurate operational documentation and provide implementation reporting where required
- Support production operations environments with a strong focus on uptime, operational standards, and process adherence
- Participate in an on-call rotation supporting operational incidents and maintenance activities
Qualifications
- 2+ years experience within Data Centre Operations, Server Operations, Infrastructure Operations, or Enterprise IT Infrastructure environments
- Experience troubleshooting server hardware and physical infrastructure issues within production environments
- Strong understanding of fibre infrastructure, optics, cabling, physical connectivity, and hardware troubleshooting
- Basic Linux/Unix command line troubleshooting experience
- Experience working within ticketing systems such as JIRA or similar platforms
- Experience coordinating with vendors, field engineers, Smart Hands teams, colocation providers, or ISPs
- Strong troubleshooting and fault isolation skills across hardware, infrastructure, connectivity, and operational processes
- Experience following MOPs, operational procedures, and technical implementation documentation
- Strong communication skills with the ability to coordinate across multiple operational teams and external providers
- Able to work independently within fast-paced operational environments
Required Skills
- Strong troubleshooting and fault isolation skills across hardware, infrastructure, connectivity, and operational processes
- Strong communication skills with the ability to coordinate across multiple operational teams and external providers
- Linux/Unix command line troubleshooting experience
- Experience working within ticketing systems such as JIRA or similar platforms
Pay range and compensation package
Opportunity to support one of the world's most advanced hyperscale infrastructure environments. Exposure to large-scale production operations supporting globally distributed infrastructure. Strong long-term project pipeline within a rapidly growing environment.
