Job Description

To provide prompt and courteous F&B service to the Hotel's guests:

. Read the daily events log to anticipate any VIP's arrivals.

. Familiar with all menu items, their garnishes, contents, preparation methods and be able to relay the information to guests in a polite and concise way, if asked.

. Present a la carte menu where appropriate, and describe specialty or alternative cuisine.

. Serve and clear food and beverage items in an unobtrusive and professional manner.

. Utilize the POS system to bring up sales, print checks, close checks and complete the cash-out procedures.

. Ascertain guests satisfaction and handle any problem which may arise, by informing the respective Outlet Manager of the problem and how it was resolved.

. Report any guest comments regarding food and beverage, any kinds of deviation from set standard and procedures to Manager.

. Conscientious handling and maintenance of operating equipment

. Adhere to safety, sanitation and hygiene policies.

. Maintain complete knowledge of all F&B services, outlets and hotel services/features.

. Perform opening/closing side duties as assigned and set all tables according to standards.

. Help minimize waste, neglect, breakages and mishandling of supplies and equipment.

. Perform any other duties as assigned by the Manager