Senior UX

Primary Responsibilities

• Advise and guide UX design standards, and best practices across the Ministry
• Drive the adoption of user-centered design methodologies and processes
• Build and maintain design systems that ensure consistency across multiple products and platforms
• Mentor junior and mid-level designers, fostering growth and capability development
• Lead design initiatives across multiple projects and teams within ITG
• Facilitate workshops and design sprints with stakeholders from various divisions
• Partner with product managers, engineers, and business leaders to align design solutions with organizational objectives
• Present design concepts and recommendations to senior leadership and decision-makers
• Conduct user research, usability testing, and data analysis to inform design decisions
• Create high-fidelity prototypes, wireframes, and user flows for complex systems
• Design intuitive interfaces for citizen-facing applications and internal tools across web and mobile platforms
• Ensure accessibility compliance and inclusive design principles are embedded in all products
• Build strong relationships with senior stakeholders across ministry divisions
• Translate complex user needs and technical constraints into clear design rationale
• Navigate competing priorities and facilitate consensus among diverse stakeholder groups
• Advocate for user needs while balancing business requirements and technical feasibility

Key Requirements

• 8+ years of progressive UX/UI design experience, with at least 3 years in a senior or lead capacity
• Proven track record of leading design initiatives across multiple projects simultaneously
• Demonstrated experience working with senior stakeholders and C-level executives
• Experience in government, enterprise, or large-scale organizational settings is highly preferred
• Portfolio demonstrating product thinking, strategic leadership, design process, and measurable impact
• Experience with design research methodologies and usability testing tools
• Expert proficiency in design tools
• Strong understanding of responsive design, design systems, and component libraries
• Familiarity with front-end technologies (HTML, CSS) and ability to collaborate effectively with developers
• Exceptional presentation and communication skills with ability to influence at all organizational levels
• Experience facilitating design workshops, critique sessions, and collaborative design activities
• Strong interpersonal skills with demonstrated ability to build consensus and drive alignment
• Ability to mentor and develop design talent while establishing a culture of design excellence
• Strategic thinking with ability to translate business objectives into user-centered design