- 1-year contract, renewable
- Government project
- Hybrid work arrangement
We are seeking an experienced Lead/Senior UX Designer to guide UX design practices. This is a strategic role that requires both hands-on design expertise and the ability to lead cross-ministry initiatives, working with senior stakeholders across multiple projects and teams.
Primary Responsibilities
UX Practice Advisory
- Advise and guide UX design standards, and best practices across the Ministry
- Drive the adoption of user-centered design methodologies and processes
- Build and maintain design systems that ensure consistency across multiple products and platforms
- Mentor junior and mid-level designers, fostering growth and capability development
Working across Ministry
- Lead design initiatives across multiple projects and teams within ITG
- Facilitate workshops and design sprints with stakeholders from various divisions
- Partner with product managers, engineers, and business leaders to align design solutions with organizational objectives
- Present design concepts and recommendations to senior leadership and decision-makers
Strategic Design Work
- Conduct user research, usability testing, and data analysis to inform design decisions
- Create high-fidelity prototypes, wireframes, and user flows for complex systems
- Design intuitive interfaces for citizen-facing applications and internal tools across web and mobile platforms
- Ensure accessibility compliance and inclusive design principles are embedded in all products
Stakeholder Management
- Build strong relationships with senior stakeholders across ministry divisions
- Translate complex user needs and technical constraints into clear design rationale
- Navigate competing priorities and facilitate consensus among diverse stakeholder groups
- Advocate for user needs while balancing business requirements and technical feasibility
Key Requirements
Experience & Expertise
- 5-8+ years of progressive UX/UI design experience
- Proven track record of leading design initiatives across multiple projects simultaneously
- Demonstrated experience working with senior stakeholders and C-level executives
- Experience in government, enterprise, or large-scale organizational settings is highly preferred
- Portfolio demonstrating product thinking, strategic leadership, design process, and measurable impact
Technical Skills
- Experience with design research methodologies and usability testing tools
- Expert proficiency in design tools
- Strong understanding of responsive design, design systems, and component libraries
- Familiarity with front-end technologies (HTML, CSS) and ability to collaborate effectively with developers
Leadership & Communication
- Exceptional presentation and communication skills with ability to influence at all organizational levels
- Experience facilitating design workshops, critique sessions, and collaborative design activities
- Strong interpersonal skills with demonstrated ability to build consensus and drive alignment
- Ability to mentor and develop design talent while establishing a culture of design excellence
- Strategic thinking with ability to translate business objectives into user-centered design solutions
Work Environment
- Work across multiple concurrent projects with ITG teams
- Collaborate with vendors and external partners on various ministry systems
- Interface regularly with stakeholders from different ministry divisions including policy, operations, and technology teams
- Projects span citizen-facing applications, case management systems, content management platforms, and data analytics tools
The Ideal Candidate
- Balances strategic vision with hands-on execution and isn't afraid to roll up their sleeves
- Ability to harmonise between product thinking and design
- Is comfortable operating with ambiguity and establishing practices in a maturing design function
- Brings curiosity about social services, policy, and public sector challenges
- Demonstrates empathy for both end users (citizens, social workers) and internal stakeholders
- Has a collaborative mindset and thrives in cross-functional team environments
- Values impact over perfection and can navigate the pragmatic realities of government
