Senior Technician (BGM System)

Job Summary:

The Senior Technician will play a key role in the set-up, operation, maintenance and troubleshooting of technical equipment and systems supporting the resort-wide background music (BGM) system, entertainment operations and events. Responsibilities also include routine inspections, first-line fault diagnosis and technical support to ensure equipment and systems remain safe, reliable and operational.

Key Responsibilities:

• Assist in the daily operation, monitoring and technical support of the resort-wide BGM system.
• Carry out routine inspections and operational checks of BGM equipment and other assigned entertainment technical systems.
• Monitor BGM playback and system performance and identify, troubleshoot and rectify technical faults where possible.
• Carry out first-line maintenance, servicing and minor repairs to technical equipment and systems.
• Assist with the set-up, operation, testing and maintenance of technical equipment and systems supporting entertainment operations and events.
• Assist with testing, commissioning and verification of repaired, replaced or newly installed BGM equipment and systems.
• Support approved changes to BGM system configurations, schedules and playback requirements as directed.
• Respond to technical faults and operational issues and escalate matters when requiring specialist or vendor support.
• Maintain accurate records of faults, maintenance activities, repairs, equipment status and technical works carried out.
• Assist with the management and tracking of BGM equipment, spare parts and associated inventory.
• Liaise with internal stakeholders, contractors and service providers when carrying out maintenance, troubleshooting and rectification works.
• Ensure all aspects of Workplace Safety and Health (WSH) policies, procedures and established technical standards are strictly adhered to.
• Generate reports and assist in other technical duties as assigned.

*Equipment and systems may include: BGM playback systems, professional audio equipment, audio processors, amplifiers, loudspeakers, networked audio systems, control systems, associated network infrastructure, staging, lighting, audio-visual, show control and other entertainment technical equipment.

Required Qualifications:

• Diploma / WSQ Equivalent in Audio Engineering, Electronics, Electrical Engineering, Technical Theatre or a related technical discipline.
• With Diploma / WSQ Equivalent: 2–3 years of related industry experience.
• Without Diploma / WSQ Equivalent: 4–5 years of related industry experience.
• Q-SYS Level 1 certification or demonstrated equivalent experience in the operation and troubleshooting of Q-SYS systems is preferred.
• Working knowledge of professional audio systems, audio signal flow, networked audio and associated technical equipment.
• General knowledge and experience of entertainment technical equipment and systems.
• Strong knowledge of industry standards and safety protocols.

Skills / Attributes:

• Technical skills and knowledge across entertainment technical equipment and systems, with particular competency in professional audio and BGM systems.
• Working knowledge of Q-SYS operation, monitoring, basic configuration and first-line fault diagnosis.
• Understanding of professional audio signal flow, audio processing, networked audio and system control.
• Good general technical troubleshooting and fault-finding skills.
• Ability to learn and support multiple technical systems and disciplines based on operational requirements.
• Good interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
• Able to work independently as well as part of a multi-disciplinary technical team.
• Good attention to detail with the ability to maintain accurate technical and maintenance records.
• Able to perform shift work, including weekends and Public Holidays.