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7,000 SGD 10,500 SGD
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Our client is the market leader in semiconductor test systems and equipment.
This is a senior, hands-on technical role within the Field Service Engineering Division. The Senior Technical Support Engineer acts as a technical escalation expert for semiconductor handlers, probing, and high-power thermal solutions, supporting both customers and internal field service teams.
The role serves as a bridge between field service, customers, and global R&D teams, ensuring fast resolution of critical production issues, successful introduction of new products (NPI), and continuous improvement of equipment performance, safety, and reliability.
Division: TSE (Technical Support Engineering)
Reporting to: Manager
Responsibilities
Technical Escalation Support
- Provide advanced technical consultation and on-site support for handler, probing, and thermal-related issues
- Lead investigation of complex production escalations to minimize downtime and production impact
- Analyze failure trends and performance data, and work closely with global engineering and R&D teams to drive improvements
New Product Introduction (NPI)
- Support NPI evaluation planning and execution for new or enhanced handler and thermal solutions
- Collect, analyze, and present evaluation data to R&D teams
- Propose improvement ideas to enhance throughput, stability, thermal performance, and overall robustness before production deployment
Quality & Safety
- Track and follow up on product safety and quality topics (e.g. safety issues, corrective actions)
- Ensure safe operation of handler and prober systems through proper training and procedures
- Support customers and internal teams on best practices for equipment usage and safety compliance
Knowledge Transfer & Training
- Conduct technical training and workshops for field service engineers and customers
- Develop and deliver train-the-trainer programs and optimization know-how
- Act as a subject matter expert to uplift regional technical capability
Requirements & Preferences
(Must)
- Bachelor's or Master's degree in Mechanical, Thermal, Mechatronics Engineering, or related disciplines
- 5-8 years of hands-on experience in semiconductor package handling, probing systems, and thermal technologies
- Proven troubleshooting and escalation support experience in a production or customer-facing environment
- Experience working with automation systems in semiconductor manufacturing
- Ability to collaborate with regional and global engineering/R&D teams
- Strong communication skills for technical discussions, presentations, and customer engagement
- Willingness to support short-notice business travel, extended working hours, and weekend/holiday support during critical escalations
- Direct experience in V93000 machine handling or similar
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What You Will Receive
- AWS: 1 month
- Global Bonus (Depending on Company & Individual Performance)
- Car Allowance: For candidates who own a car, will be shared further if shortlisted
- Annual Leave: 18 Days (Up to 21 Days)
- Medical Leave: 14 Days
- Car Allowance (T&C applies): S$1,200
- Medical Benefits & Insurance
08:30 17:30
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As one of the leading Japanese Recruitment Agencies in Singapore, Reeracoen Singapore offers professional recruitment solutions extending across temporary, contract, permanent and outsourcing to the Singapore workforce. We take pride in our solutions provided to our business partners, assisting not only job seekers in finding suitable employment but also supporting business enterprises in talent acquisition.
Job ID: 138187215
