Senior Technical Support Engineer

Role:

As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company's equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams and/or customers.

Responsibilities:

• Perform machine installation, commissioning, and production monitoring
• Act as 2nd level regional support for internal and external customers in Rest of Asia, addressing all aspects of service activities
• Respond to customer and regional service calls; attend to problems at customer sites when required
• Deliver on-stie product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT
• Lead or contribute to global training projects by formulating course content and materials; standardize training scope and deliver professionally
• Develop and conduct refresher training for trainers and Field Service Engineers
• Drive continuous improvement by developing new ideas and technologies for product training delivery that add value to our customers
• Participate in other technical-related activities specific to our SMT Solutions offerings

Requirements:

• Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering
• Basic project management knowledge is an advantage
• Minimum 3 years of relevant work experience
• Experience in SMT and Advanced Packaging Process and Applications within manufacturing and production environments is preferred
• Familiarity with Fuji and Panasonic equipment is a plus
• Experience working with inspection equipment is a plus
• Experience in leading a team is a plus
• Strong analytical and problem-solving skills, with a focus on results and quality
• Ability to work independently with a high level of initiative and willingness to learn
• Willingness to travel on short notice
• Excellent teamwork and interpersonal skills; ability to collaborate in a multicultural environment with stakeholders at all levels globally