Key Responsibilities:
- Serve as the technical point of contact for assigned customers, providing in-depth support on valve products, applications, and performance.
- Develop and nurture long-term relationships with key accounts, understanding their operational needs and proactively identifying opportunities for additional support or product solutions.
- Collaborate with internal teams (sales, engineering, production, and service) to deliver tailored solutions and ensure smooth execution of customer projects.
- Provide technical guidance during the pre-sales, installation, commissioning, and post-sales phases of the product lifecycle.
- Conduct site visits, inspections, troubleshooting, and application reviews to support customer performance and reliability goals.
- Maintain detailed knowledge of the product portfolio including control valves, isolation valves, actuators, and related systems.
- Prepare and deliver technical presentations, training sessions, and documentation to both internal teams and external stakeholders.
- Support the commercial team by identifying cross-selling or up-selling opportunities within existing accounts.
- Stay current on industry trends, competitor products, and customer developments to inform account strategy.
Qualifications:
- Bachelor's Degree in Mechanical Engineering or a related field.
- Minimum of 5-8 years of experience in a technical engineering role, preferably involving industrial valve systems.
- Strong knowledge of valve selection, sizing, specifications, and standards used in industries such as oil & gas, power, water, petrochemical, or general manufacturing.
- Proven experience working closely with customers in a technical account management or applications engineering capacity.
- Excellent interpersonal and communication skills, with the ability to build trust and credibility with clients and internal stakeholders.
- Proactive, customer-oriented mindset with a collaborative approach to problem-solving.
- Willingness to travel for site visits, customer meetings, and technical support.
Interested candidates who wish to apply for the advertised position, please click on Apply. We regret that only shortlisted candidates will be notified
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