Senior Technical Program Manager, Play Operations

Overview: Join a high-impact team driving immersive gaming experiences across a global digital platform. As a Senior Technical Program Manager (TPM), you will oversee end-to-end operational processes supporting game onboarding, content quality, and platform performance.

This role focuses on ensuring operational excellence at scale-optimising workflows, improving system reliability, and enhancing developer experience. You will also contribute to automation initiatives, including leveraging AI-driven solutions to improve efficiency and scalability across operations.

JD:

Operations Management & Process Optimisation

• Own and manage end-to-end review operations, including quality, policy, and app review processes
• Define and track SLAs, quality benchmarks, and throughput metrics across review pipelines
• Identify bottlenecks and drive continuous improvements to reduce processing cycle times
• Automation & Innovation
• Implement process automation initiatives to enhance operational efficiency
• Collaborate on AI-driven workflows to streamline repetitive operational tasks

Cross-functional Collaboration

• Partner with internal teams such as Product, Engineering, Trust & Safety, and Quality Engineering
• Align on review standards and support scalable operational solutions
• Incident Management & Reporting
• Lead incident response and root cause analysis for operational disruptions
• Develop dashboards and reporting frameworks to track performance and operational health
• Maintain playbooks, escalation processes, and decision-making frameworks

Programme Execution

• Support program planning, track milestones, and manage dependencies across technical initiatives

Requirements:

• Minimum 10 years of experience in operations coordination, program management, QA management, or developer support
• Proven ability to manage workflows, SLAs, and cross-functional coordination across multiple teams
• Strong written and verbal communication skills for stakeholder engagement and reporting
• Experience working with dashboards, tracking tools, and operational systems
• Strong organisational skills with the ability to manage competing priorities

Preferred Skills:

• Experience with gaming platforms, app store ecosystems, or content review processes
• Background in e-commerce, marketplace operations, or large-scale pipeline management
• Familiarity with AI tools or workflow automation technologies
• Experience working in platform-based or technology-driven organisations
• Exposure to data analysis, reporting tools, and ticketing systems

We regret to inform that only shortlisted candidates will be notified.

Job Reference: R25150511 Cammy Li Xin Hui

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544