This is 12-month contract, hybrid role with a US MNC tech giant in Singapore.
Responsibilities:
- Own end-to-end review operations for Instant Games — including quality, app, and policy review processes, as well as triage flows for game developer-reported issues and feedback
- Define and track SLAs, quality benchmarks, and throughput metrics across all review pipelines
- Identify bottlenecks and drive process improvements and automation to reduce cycle times, including help training AI systems to reduce future operational overhead
- Partner cross-functionally with Policy, Trust & Safety, Quality Engineering, and Product to align review standards and implement scalable solutions
- Establish and maintain operational playbooks, escalation paths, and decision frameworks
- Lead incident response and root-cause analysis for review pipeline disruptions; drive remediation to closure
- Build reporting to surface review health, trends, and performance to leadership
- For key product priorities, support program planning & execution, helping to track scope, milestones, timelines, and dependencies for cross-functional technical initiatives
Minimum Qualifications:
- 10+ years of experience in operations coordination, QA management, program management, or developer support management
- Demonstrated ability to manage queues, track SLAs, and coordinate across multiple teams simultaneously
- Clear written communication skills for developer-facing notes, rejection feedback, and status updates
- Comfortable working with internal dashboards, tracking systems, and collaboration tools
- Strong organizational skills with attention to detail and ability to manage competing priorities
- Fluency in English
Preferred Qualifications:
- Familiarity with game platforms, app review processes, or app store ecosystems (iOS, Android, console)
- Experience in eCommerce operations, store merchandising, or SKU-based pipeline management
- Background in TPM or program management with XFN coordination experience
- Exposure to AI tools and willingness to embrace AI-native ways of working for process automation
- Prior experience at platform companies (Google Play, Apple App Store, Xbox, PlayStation Store, or similar)
- Understanding of content quality frameworks, tiering systems, or editorial curation workflows
UEN: 199700895N
