Senior Tech Support Engineer

Job Title: Senior Tech Support Engineer
Location: Orchard MRT
Working Hours: Monday - Fri (9.00am - 6.00pm)
Salary: $3500-$4300

Key Responsibilities

. Customer Engagement & Coordination

. Work closely with customers to understand their technical requirements.

. Coordinate with customers IT vendors and maintenance support providers.

. Issue Ownership & Resolution

. Take full ownership of technical issues reported by customers.

. Track issues through to resolution and escalate appropriately when needed.

. Infrastructure Support & Maintenance

. Install, support, and maintain network infrastructure including:

. Routers, switches, firewalls, Wi-Fi controllers

. Servers, storage systems

. Ensure all setups follow best practices and standards.

. Technical Troubleshooting & Support

. Provide both onsite and remote support to end-users.

. Diagnose and resolve hardware/software/network issues efficiently.

. Technology Integration

. Support technical requirements in customer environments.

. Assist in integrating new technologies with existing systems.

Requirements

. Degree in Computer Science, Computer Engineering, or Information Technology

. Minimum 1 year in a System or Network Administrator/Engineer role (or similar)

. Familiarity with various operating systems and platforms

. Understanding of network infrastructure and IT support environments

. Strong problem-solving and troubleshooting abilities

. Good communication and interpersonal skills

. Resourceful, self-motivated, and able to work independently

. Cisco Certified Network Associate (CCNA) or equivalent

. Microsoft Certified Solutions Associate (MCSA) or equivalent