Senior Systems Engineer (Technical Lead)

Company Overview

Evernet Systems is a Managed Service Provider headquartered in Singapore, serving small and mid-size businesses across a range of industries. Founded 12 years ago, we believe every organisation deserves seamless, fully managed IT that simply works.

Our mission is to be the most valuable IT partner to our clients, delivering Managed IT, Secure IT, and AI-augmented Productivity. We are transforming from a traditional MSP into a Modern Infrastructure Provider (MIP), driven by our core belief in AI-augmented productivity that maximises human potential. We operate with a growth mindset: 1% improvement every day.

Our Brand Promise: Productivity and Peace of Mind - Delivered.

If you want to build something meaningful alongside the founders, be the technical backbone of a growing company, and help shape a new way of delivering managed IT - this role is for you.

Evernet Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Summary

This is NOT a ticket-closing role. We are hiring a hands-on Senior Systems Engineer who will be the technical backbone of Evernet Systems. If our core value Behave Like a Winner:  Take Ownership and Be Accountable resonates with how you already work, keep reading.

Let's be upfront: we're not looking for an employee. We're looking for someone who wants to build something together with us - someone who gets excited about creating new services that genuinely help our clients work smarter, and who takes pride in knowing they helped make it happen. If you just want a stable job doing the same thing every day, this isn't the right fit. If you want to be part of building something cool that actually makes a difference for real businesses, read on.

Your primary technical depth is in Microsoft 365 and cloud infrastructure, with strong operational capability (L2+) across networking, security, virtualisation, and backup/DR. You don't need to know everything - but when a problem lands on your desk, it's yours until it's resolved. You find the way, whether that's through your own expertise, research, vendor engagement, or external resources.

You must be genuinely open to new ways of working. Evernet is building an AI-driven service model, and you will participate in product development discussions, contribute to infrastructure decisions, and eventually run the new operating model. We need someone who sees a repetitive manual process and thinks, There must be a better way.

Note: This is a technical authority role, not a people management role. People management (performance reviews, HR, scheduling) sits with the Service Delivery Manager. You lead through technical expertise and by sharing knowledge naturally through daily work.

Technical Environment

• Cloud & Identity (Primary): Microsoft 365, Entra ID (Hybrid, Conditional Access), Exchange Online, Intune, Purview, Defender for Business, Copilot.
• Networking: Fortinet (SD-WAN, HA, Security Profiles), Cisco/Meraki, Ruijie.
• Virtualisation: Windows Server (AD DS, GPO), Hyper-V.
• Data Protection: Veeam Backup & Replication, Dropsuite Cloud Backup.
• Security: CrowdStrike Falcon, Huntress, Avanan.
• MSP Tooling: HaloPSA, NinjaOne, IT Glue, LogicMonitor, Keeper, ClickUp, MSPBots.

What You'll Do

1) Technical Ownership & Escalation

• Act as the final technical escalation point for the entire company across support and projects.
• Take full ownership of every escalation - research the issue, engage vendors, pull in external resources, and drive it to resolution.
• Respond to L2 escalations within SLA (P1: Immediate, P2: 30 min).

2) P1 Incident Response

• Lead the technical response for all P1 incidents, working alongside L2 engineers to drive resolution.
• Join the P1 war room (including outside business hours when escalated) and provide technical guidance until the incident is resolved.

Note: You are not on the regular on-call rotation. L1 and L2 engineers handle on-call. You are the escalation point when a P1 incident occurs.

3) P1 Incident Response

• Serve as the senior technical face of Evernet to clients, building trust and credibility with business owners and decision-makers.
• Translate complex technical issues into clear, business-relevant language for non-technical stakeholders such as business owners and management.

4) Project Leadership & Delivery

• Lead complex infrastructure projects from design through deployment, acting as the technical project lead.
• Produce solution designs and technical documentation for client-facing projects.

5) Change Management Gate

• Review and approve all Change Requests (CRs) for critical client systems before execution.
• Assess technical risks, rollback plans, and maintenance windows.

6) Monitoring & Alert Optimisation

• Contribute to the health of the monitoring stack by identifying alert noise, false positives, and coverage gaps.
• Work with external partners or internal teams to tune monitoring, reduce noise, and improve signal quality.

7) Technical Documentation & Knowledge Base

• Review technical documentation and KB articles produced by L1/L2 engineers for accuracy and completeness.
• Ensure every novel issue you resolve results in an updated Knowledge Base article within 5 business days.

8) AI & Product Development Journey (The Opportunity)

This is what makes this role different from every other Senior Systems Engineer position out there.

Evernet is actively building something new - an AI-powered Modern Infrastructure Provider model. We're not just talking about AI; we're developing new products and services that don't exist yet. And we want you at the table.

To be clear: the Technical Director leads the AI product development and architecture. Your role is to be a hands-on partner - testing what gets built, providing operational feedback from the field, deploying solutions to client environments, and eventually owning the day-to-day operations of the new model. You don't need to be an AI developer, but you must be genuinely engaged in the journey.

Technical Requirements

We're looking for deep expertise in Microsoft 365 as your primary domain, with strong operational capability (L2+) across networking, security, virtualisation, and backup/DR.

Primary Domain: Cloud, Identity & Compliance

This is your core. Architect and manage hybrid identity environments - conditional access policies, MFA enforcement, directory synchronisation, and tenant-level administration.

Experience with endpoint management (MDM/MAM), data loss prevention, information protection, and cloud security posture management. Awareness of compliance frameworks (ISO 27001, CSA Cyber Trust/Cyber Essentials) is valued. Experience with Microsoft Copilot administration and enablement is a strong advantage.

Operational Domains (L2+ Required)

• Networking & Security
• Virtualisation & Server Infrastructure
• Data Protection & Business Continuity
• Endpoint Security & Monitoring

Cross-Functional Disciplines

• Scripting & Automation: Able to write and maintain scripts for automation, bulk operations, and reporting. PowerShell is expected. Python or Bash is a plus.
• MSP Tooling: Fluent with RMM, PSA, and documentation platforms. Experience with our stack (NinjaOne, HaloPSA, IT Glue, LogicMonitor) is a plus.

Certifications

• Relevant certifications are valued but not mandatory.
• Preferred: Microsoft 365/Azure certifications (primary), CCNA, Fortinet NSE4+, Veeam VMCE.

Non-Negotiable (Pass/Fail) Requirements

• Minimum 5 years hands-on engineering experience, preferably in an MSP or Systems Integrator environment.
• Strong ownership mindset - you take full accountability for escalations and drive issues to resolution independently.
• Expert-level Microsoft 365 capability (administration, Entra ID, Intune, Defender, Purview, Conditional Access).
• Strong cross-domain capability (networking, security, virtualisation, backup/DR) at L2+ level.
• Proven experience leading P1 incidents, conducting Root Cause Analysis, and coordinating teams under pressure.
• Proven experience delivering complex infrastructure projects end-to-end.
• Professional client communication — clear, composed, and confident with non-technical stakeholders.
• Comfort adopting new technologies, including AI-powered services; Python proficiency or willingness to learn preferred.
• Able to assess technical risk and act as a practical change management gate.
• Singapore-based, on-site. (Employment Pass eligible candidates welcome).

Nice to Have

• Experience in multi-client MSP environments with SLA-driven delivery.
• SME client exposure across diverse IT and compliance needs.
• ITIL familiarity (incident, problem, change).
• Scripting/automation skills (PowerShell, Python, Bash).
• Relevant certifications (Microsoft 365/Azure, CCNA, Fortinet, Veeam).
• Familiarity with MSP tooling (HaloPSA, NinjaOne, LogicMonitor, ClickUp).
• Pre-sales support experience (technical sizing, scoping, sales calls).

What Success Looks Like (First 6 Months)

• First 30 days:

Operate as final L2/L3 escalation point, lead a P1 incident, and embed into client environments.

• By 60-90 days:

Fully established as escalation owner and change management gate; trusted technical contact for key clients.

• By 3-6 months:

Lead at least one complex project end-to-end, support pre-sales, and contribute to AI-driven service improvements.

What We Offer

• Base Salary: SGD $7,000 - $8,000 per month.
• Variable Performance Bonus tied to measurable delivery and impact.
• Direct access to MD/CEO and influence over technical direction.
• Clear growth pathway toward Technical Manager / Head of Technical Services.
• Opportunity to shape and deploy new AI-powered services.
• A culture of ownership, continuous learning, and performance-driven growth.