Job Description

Responsibilities

. Support technical system analysis to determine the extent to which solutions perform as required to ensure that future solutions meet anticipated demand

. Support the design and implementation of infrastructure solutions that adhere to current architecture standards

. Lead the design installations, system migration and integration

. Lead the testing and handover of implemented infrastructure solution

. Support delivery of optimal infrastructure operations

. Create documents on administration, installation, configuration and troubleshooting

. Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment

. Support the development of report on infrastructure capabilities and limitations

. Perform activities related to ongoing maintenance of network infrastructure

. Assist with the implementation of agreed infrastructure changes and maintenance routines

. Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc.

. Perform ongoing tuning and optimisation of network infrastructure hardware and software components such as updates and upgrades

. Participate in infrastructure development activities

. Assist with infrastructure testing and implementation

. Gather performance and data usage statistics for capacity planning and reporting

. Assist with piloting of new tools, technologies, and/or processes

. Support problem/issue identification and resolution

. Escalate problems/issues

. Support simulation of user problems to resolve operating difficulties

. Diagnose problem source through discussions with users

. Recommend system modifications to reduce user problems

. Support planned maintenance events, system backup processes and disaster recovery drills

. Support implementation of preventive solutions

. Manage vendors & external parties to ensure deliveries & SLA

Requirements

. Bachelor in Computer Engineering or equivalent with 3 years experience in Network Adminstration, IT network infrastructure, monitor network performance and incident management

. Minimum CCNA, CCNP preferred.

. ITIL v3 / 4 certified

. Strong Stakeholder and Vendor management

. Experience supporting tech refresh or new facilities implementation will be added advantage

. Strong understanding of Network Technologies both in Wired and Wireless

. Experience in Network Products like Cisco Switches, NAC, WLC and F5

. Able to support 24/7 standby

Shortlisted candidates will be offered a 1 Year agency contract employment.