Position Overview
This is a 2 year Direct Contract role.
An End User Computing (EUC) Engineer provides comprehensive technical support to end users, ensuring the smooth operation of IT systems and infrastructure. This mid-level role involves troubleshooting hardware and software issues, implementing new systems, and maintaining existing ones. The EUC Engineer works closely with other IT teams to deliver high-quality service and support.
Role & Responsibilities
Technical Support
- Provide technical assistance to end users for hardware, software, and network issues
- Respond to, document, and resolve service tickets in accordance with Service Level Agreements (SLAs)
- Assist users with the installation, configuration, and troubleshooting of IT equipment and applications
- Develop innovative solutions and/or systems modifications to reduce user problems
System Implementation And Maintenance
- Support the deployment and integration of new hardware and software systems
- Conduct acceptance testing and ensure compatibility with existing infrastructure
- Perform regular system maintenance, including updates, backups, and disaster recovery drills
Performance Optimization
- Monitor and optimize the performance of end user computing systems
- Gather and analyze performance data to identify areas for improvement
- Implement updates and upgrades to enhance system efficiency and reliability
Issue Resolution
- Diagnose and resolve complex technical issues, simulating user problems as needed
- Develop and implement preventive measures to reduce the occurrence of issues
- Collaborate with other IT teams to address and resolve cross-functional problems
Documentation And Reporting
- Maintain detailed documentation of system configurations, changes, and support activities
- Prepare and present reports on system performance, issues, and resolutions
- Stay updated with the latest industry trends and technologies to recommend improvements
Collaboration And Training
- Work with cross-functional teams to understand and meet support requirements
- Provide training and guidance to end users on the effective use of IT systems
- Assist in the development of support documentation and training materials
Requirements
- Experience in supporting Healthcare
- Good experience in supporting Windows OS, Microsoft Email, Teams, OneDrive, SharePoint and Office
- Diploma or Bachelors degree in Computer Engineering, Information Security, Computer Science, Information Technology or other related disciplines
- Familiar with MDM - Intune and MobileIron
- Knowledge on ServiceNow, AI and ML
- Knowledge in ID Administration
- Strong experience in Incident Management, Problem Management and Change Management
- ITIL Certified
- Strong in People Management including Stakeholders
- At least some experience in doing budgeting planning
- Experience in managing EUC projects e.g. medium-large endpoints deployment
- Good in using Excel and PowerPoint
- Minimum 3-5 years of relevant experience in project and service deliveries (involve managing the execution and completion of projects and the provision of services)
- Strong in Vendor management
Apply Now
NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!!
