Position Overview
We are hiring a L2 Support canddiate for our SmartCMS project & support for GPC BAU and Revamp projects.
Role & Responsibilities
- Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
- The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
- Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
- Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
- Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
- Defect fixes and resiliency related improvements
- Assist in training new Staff as well as customers on the technical side of the system and functionalities
- Assist in investigation (L1/L2 support) for user reported issues
- Able to write and comprehend complex SQL and Automation scripts
- Develop mitigating and/or preventive solutions
Requirements
- Diploma or Bachelors Degree in Computer Science or other highly technical, scientific discipline
- 1 to 4 years of Technical / Application Support experience on multi technology platforms
- ITIL v3/v4 certification and strong service oriented experience / background preferred
- Experience in IT Service Operations preferred
- Strong Knowledge and understanding of IT industry environment and business needs
- Proven experience supporting Web / Mobile / Client based applications
- Good communication skills
- Hands on experience in SQL query
- Shift work (24*7)
Apply Now
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