Administer Itron UtilityIQ applications across production, disaster recovery, QA, test, and development environments
Ensure UIQ applications and related systems comply with regulatory, reliability, performance, availability and cybersecurity standards
Provide application support including initial remedy ticket handling, preliminary to in-depth troubleshooting, manage user access issues and queries, apply fixes or workarounds, liaise with vendor and internal teams for fixes or workarounds, work with vendor support for long-term fixes, manage enhancement requests, and document Root Cause Analysis for future reference
Monitor and support daily batch processes, including meter data collection and exception management
Set up UIQ environments and datasets for projects, testing, and development
Manage changes, releases, upgrades, hot fixes, and certificates for UIQ applications
Support continual improvement in business processes, environment management, and automation
Analyze, validate and deliver AMI performance analysis and reporting, covering service levels and key performance indicators
Support a 24x7 support roster to ensure critical system availability
Support requirements gathering, solution design, testing, and deployment
Translating functional requirements into optimized technical specifications
Work hands-on with application development, configuration, source code management, and automation technologies
Test Design and Test Cases and Support testing during UAT and post-implementation phases
Maintain clear documentation for system configurations, workflows, policies, and processes
This role will be provided with exposure to support mesh networks and M2M solutions
What You'll Need:
Degree in Information Technology, Computer Science, Electrical and Electronics Engineering or its equivalent
Minimum 2 years experience in Linux (RedHat) system and application administration is an advantage
Strong analytical and problem-solving skills
Self-motivated and collaborative
Passionate in programming and data analytics
Ability to develop scripts and programs for automation, monitoring, and data processing
