Senior System Engineer, IT Infrastructure

• Oversee IT Services at SIM to ensure that Service Level Agreements (SLAs) and the expectations of all SIM stakeholders are consistently met.
• Assess, plan, design, and implement enhancements or expansions of IT Services to support the evolving direction and growth of SIM businesses.
• Architect, operate, and support public/hybrid cloud infrastructure using a cloud-native security approach, in alignment with cloud adoption frameworks.
• Deploy cloud-native frameworks for enterprise-level infrastructure.
• Ensure cloud architectures and solutions demonstrate scalability, maintainability, performance, security, and compliance with industry standards and customer requirements.
• Assess, plan, design, and execute improvements and maintenance for DAY1 and DAY2 System Infrastructure, ensuring reliability, security, and adherence to service level objectives.
• Maintain the security of systems across the organization's global infrastructure deployments by analyzing threats, monitoring for vulnerabilities, and investigating potential security incidents.
• Foster skill development within IT Services by collaborating with peers and stakeholders to incorporate new technologies and methodologies, ensuring the team adapts to emerging needs.
• Develop and maintain documentation, including Standard Operating Procedures (SoP), Statements of Work (SoW), User Acceptance Testing (UAT), and internal guides.

Job Requirements

• Bachelor's degree in Computer Science and/or Cloud Engineering/Science, Information Technology or related discipline.
• Candidates should possess 5 years hands-on working experience in the System engineering with L2 Cloud Server management experience. Exposure to security, support and operations of sizable enterprise and cloud infrastructure with in-depth hands-on knowledge of security practice.
• Proficiency in Windows Virtual Computing, Server roles and functions is a must.
• Proficiency in Linux based systems, security infrastructure, security policy orchestration and system automation tools will be an added advantage.
• Ivanti Patching management, Ansible Automation, power automate/powershell and/or other scripting languages.
• Familiarity in AWS Best Practise system management, S3 Bucket, EC2 Instance, VPC, Transit Gateway, VPC Peering, SES, Route53, JSoN/YAML, PowerShell scripting.
• Fluent in Database/RDS management. MS SQL, Oracle.
• Familiar with Call Center Service. Call flow design, Amazon Connect, voice gateway
• Experience with Microsoft EntraID, Conditional Access, Graph API, Azure B2C.
• Knowledge of ITSM/ITIL would be helpful.
• Flexible schedule, including night and weekend employment.
• Familiar with open source and other tools for monitoring, troubleshooting, and performance analysis.

Skills

• Strong analytical and troubleshooting skill in technologies, including Windows Roles Servers, Linux Server, SAN storage related issue and continue enhancing reliability.
• Maintain, Manage and Monitor Hybrid Cloud Infrastructure.
• Knowledge of Cloud security tools like Checkpoint, Security Hub, GuardDuty, AWS Detective
• Ability to work effectively in a fast-paced implementation environment
• Knowledge of Veeam Backup solution, Ivanti Patching management, Ansible Runbook Automation, IIS Web, Apache/Tomcat Web.
• Knowledge of Genesys Call Center Solutions, Amazon Connect Call Center. Voice Gateway and SIP trunk integration.
• Automation Scripting experience using PowerShell, Python, YMAL, JSON, Bash.
• Knowledge of Database Management, MS SQL, Oracle and AWS RDS.

Personal Attributes

• Strong experience in vendor, project, service, people, stakeholder management and process improvement.
• Excellent interpersonal, strong people management and communication skills both written and oral with proven ability to communicate at all levels.
• Able to have holistic view, able to bridge people, process and information in order to produce appropriate results; ability to see beyond the dot.
• A self-starter to learn and broaden knowledge to continuously add values to the organization.