Senior System Engineer

Our Employee Value Proposition

Advancing our People.

Advancing our World.

At CrimsonLogic, we put your Career and Well-being first.

We are committed to advancing your career through a full spectrum of professional Development programs with the support of a strong Total Rewards philosophy that focus on your well-being.

We believe that by investing in each and every one of our employees professional and personal growth, we can collectively make a positive impact on the world as we strive for greatness together in a nurturing and inclusive workplace.

Role Purpose(s)

The Senior Systems Engineer is part of the Enterprise Systems Infrastructure team, responsible for managing servers and enterprise systems. The role ensures high availability, security, compliance, and optimal performance of systems while supporting business operations through effective infrastructure management and continuous improvement initiatives.

Key Accountabilities

• Maintain compliance with organizational policies, security standards, and audit requirements.
• Proactively manage system health, performance monitoring, and incident resolution.
• Drive continuous improvement in system stability, scalability, efficiency, and security.
• Support infrastructure lifecycle activities including upgrades, patching, and change management.
• Provide multi-level technical support (L1, L2, L3) and coordinate service provisioning.
• Maintain accurate documentation, asset inventory, and reporting.
• Collaborate effectively with internal teams, vendors, and stakeholders.

Job Responsibilities & Duties

• System Management, Administration, Compliance and Support
• Proactively manage and maintain Systems and services to maintain a 24x7x365 uptime in accordance with SLA.
• Develop and implement project plans, risk assessments and contingency plans.
• Maintain best practices on managing systems and services across all environments in accordance to compliance policies.
• Fault diagnosis, analysis and of logging information for reporting of performance exceptions
• Proactively monitor system performance.
• Review or propose remediation solutions to address vulnerabilities identified and ensure the solutions are implemented in accordance to organizational policies.
• Collaborate with other teams and team members to develop ways to improve the stability, security, efficiency, and scalability of the environment
• Manage, coordinate, and implement software upgrades, patches, hot fixes on infrastructure managed.
• Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance as part of the rotational duty support team.
• Maintain proper documentation according to organizational policies and practices.
• Maintain inventory and asset configuration documentation
• Support audit and compliance activities.
• Generate periodic reports according to organization practices.
• Perform change and release management activities according to organization practices.
• Coordinate / Perform Level 1,2 and 3 support and service provisioning requests.
• Liaise with vendors, internal stakeholders and/or customers to identify troubleshoot, and resolve issues.
• Support other IT related activities when required.

Working outside of office hours will be required on occasion due to the nature of the job. Following the activity, the candidate must reach an agreement with the supervisor on an off-in-lieu arrangement.

Key Job Competencies

• Manages Complexity
• Stakeholder Engagement
• Continuous Improvement
• Strategic Perspective

Education Requirements

1. Diploma or Degree in Computer Engineering, Computer Science or IT related discipline
2. Relevant IT certifications such as MCSE, RHCE, Vmware admin, Nutanix admin or similar are preferred

Working Experience Requirements

1. Possess at least 5 years of relevant Server Administration experience in both Windows and Linux
2. Possess Strong knowledge of IT systems and networking software, hardware, and networking protocols
3. Possess experience in project management and able to provide good support to Project Managers

Skills Required

Must-have skills

• Possess experience in scripting (e.g. Linux Bash shell, Windows PowerShell)

Preferable skills

• Virtualization technologies- VMware ESXi/VCF, Microsoft Hyper-V
• Hyperconverged Infrastructure - Nutanix

CrimsonLogic is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds and create an inclusive workplace for all employees to develop and build their career with us.