Senior Support Services Analyst, Information Technology

Quantinuum is delighted to announce its continued growth in Singapore, marked by the establishment of a new cutting-edge R&D & Operations Centre in the region. This exciting development not only demonstrates our commitment to innovation and excellence, but also strengthens our presence in Asia, positioning Singapore as a key hub for advanced research and development activities. The new centre will foster collaboration across global teams and drive forward our mission to deliver transformative technology solutions.

To support and help drive this growth we are seeking an experienced Senior Support Services Analyst. This positions requires experienced and technically capable IT professional responsible for delivering high-quality, hands-on support across a range of endpoint platforms and services. Positioned as a senior member of the support team, you will focus on resolving more complex technical issues, contributing to the continuous improvement of support operations, and driving consistency in service delivery. As the sole point of contact representing IT for our Singapore operations, you will collaborate closely with the wider International Support Services, Engineering and Application teams supporting operationally, managing stakeholders and leading on local projects.

The Senior Support Service Analyst brings depth in troubleshooting across Windows, macOS, and Linux environments, has strong experience with enterprise tools such as Intune, JAMF, and ServiceNow, and can work independently to resolve escalated issues or contribute to project-based work as a subject matter expert. This role is critical to maintaining operational excellence, supporting core IT processes, and ensuring a consistent user experience across a hybrid workforce

Key Responsibilities:

• Serve as the primary on-site IT point of contact for the Singapore office, ensuring day-to-day operational continuity across all local IT services and acting as the liaison between global teams and on-site stakeholders.
• Oversee basic networking and infrastructure needs, including monitoring network connectivity, supporting Wi-Fi and LAN troubleshooting, assisting with switch/port patching, and coordinating with Network Engineering for escalations or planned changes.
• Act as the local lead for site-based IT projects, supporting deployments, hardware refreshes, network uplifts, and workspace technology improvements from planning through execution.
• Deliver advanced technical support across Windows, macOS, and Linux environments, resolving complex incidents and service requests that go beyond standard first-line scope.
• Act as a point of technical escalation for Support Services Analysts, collaborating on issue resolution while maintaining end-to-end ownership of assigned cases.
• Identify recurring issues and process gaps, contributing to the refinement of standard operating procedures, troubleshooting documentation, and internal knowledge articles.
• Support and help maintain ITSM tooling (e.g., ServiceNow) by ensuring accurate ticket categorization, data hygiene, and flagging areas for workflow improvement.
• Participate in project-based work as a technical contributor, assisting with rollouts, migrations, pilot testing, and deployment of new tools or services.
• Coordinate and deliver consistent onboarding and offboarding support, including device provisioning, account setup, and adherence to lifecycle processes.
• Deliver high-quality executive and VIP support, ensuring reliable access, device readiness, and issue responsiveness in hybrid and office environments.
• Assist in inventory and asset lifecycle management by conducting audits, ensuring compliance with tracking standards, and supporting hardware procurement workflows.
• Engage with other IT functionsincluding Engineering, InfoSec, and Enterprise Applicationson issue resolution and service improvement initiatives.
• Contribute to IT compliance and service maturity initiatives by participating in ITIL-aligned processes such as incident, change, and problem management.

Must Have

• 5+ years of experience in IT support, with growing responsibilities and exposure to enterprise level environments.
• Bachelor's degree in Information Technology , Computer Science, or a related equivalent field.
• Certifications in ITIL, Microsoft, Jamf and ServiceNow.

We Value:

• Strong technical expertise across Windows, macOS, and Linux systems with practical experience in tools like Intune and JAMF.
• Working understanding of ITIL concepts, including change, incident, and problem management.
• Involvement in ITSM platform configuration, reporting strategy, or service auditing.
• Strong familiarity with enterprise identity platforms such as Azure AD or Google Workspace Admin.
• Experience working in environments that use Agile, Lean, or Kanban methodologies.
• Track record of driving service maturity or leading continuous improvement initiatives.
• Exposure to executive stakeholder engagement and high-touch support environments.
• Experience working in a growing or start-up environment where agility and adaptability were key.

What is in it for you

Working alongside a highly talented team, with leading names in the quantum computing industry. We offer a highly competitive package, equity, a positive approach to flexible working and benefits.

About Us:

Quantinuum is the world's largest integrated quantum company, driving breakthroughs in materials discovery, cybersecurity, and next-generation quantum AI. With a team of more than 600 employees, including more than 420 of them being scientists and engineers, we are leading the worldwide quantum computing revolution.

By uniting best-in-class software with high-fidelity hardware, our integrated full-stack approach is accelerating the path to practical quantum computing and scaling its impact across multiple industries.

As we celebrate the International Year of Quantum, there has never been a more exciting time to be part of this rapidly evolving field. By joining Quantinuum, you'll be at the forefront of this transformative revolution, shaping the future of quantum computing, pushing the limits of technology, and making the impossible possible.

Visit our news pages to learn more about Quantinuum and our scientific breakthroughs and achievements: https://www.quantinuum.com/news

Quantinuum Intro Video: The Future of Quantum Computing

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