Senior Staff Technical Program Manager

Company Introduction

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, How did we ever live without Coupang Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About the Team

Our AI & Data Engineering team builds scalable platforms and machine learning solutions that power Coupang's e-commerce ecosystem. We focus on predictive analytics, real-time data processing, and AI-driven optimization to deliver world-class customer experiences.

Job Overview

We are seeking a highly technical leader to drive large-scale AI and data engineering programs. This role requires a deep understanding of distributed systems, data pipelines, and machine learning workflows. You will be partner with engineering teams to design and deliver solutions that leverage big data and AI to optimize fulfillment, personalization, and operational efficiency.

Key Responsibilities

• Lead end-to-end delivery of AI/ML and data engineering initiatives, from architecture design to production deployment.
• Define and implement scalable data pipelines, feature stores, and real-time streaming systems.
• Collaborate with data scientists and engineers to operationalize machine learning models.
• Ensure system reliability, performance, and compliance with security and privacy standards.
• Drive adoption of cloud-native architectures and Infrastructure-as-Code for data platforms.
• Establish KPIs for model accuracy, latency, and cost optimization monitor and improve continuously.
• Mentor engineering teams on best practices in data engineering, ML Ops, and distributed computing.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred).
• 10+years of experience in technical program management or engineering leadership roles.
• Strong knowledge of data engineering, distributed systems, and cloud platforms (AWS/GCP/Azure).
• Hands-on experience with big data technologies (Spark, Kafka, Hadoop) and ML Ops frameworks.
• Familiarity with Python, Java, or Scala for data processing and automation.
• Proven ability to manage complex technical programs with multiple stakeholders.

Preferred Qualifications

• Experience deploying AI/ML models at scale in production environments.
• Expertise in data governance, security, and compliance frameworks.
• Strong analytical skills and ability to translate business needs into technical solutions.