This role requires a data-driven, strategic, and hands-on individual who can work across product, operations, and market teams to build scalable solutions that improve vendor engagement, efficiency, and growth. If you thrive in a fast-paced, high-growth environment and have a passion for solving complex challenges with structured execution, this is the role for you!
What's on your plate
- Own and drive the end-to-end vendor operations strategy, ensuring alignment with business goals and market needs.
- Partner closely with local and regional teams to optimize vendor health, efficiency, and overall satisfaction.
- Collaborate with local markets to understand regional vendor needs and tailor performance strategies that drive business impact.
- Work with front-end and back-end product teams to ensure a balance between ad revenue, vendor experience, and operational efficiency.
- Analyze key performance metrics to identify underperforming vendors, develop rehabilitation plans, and implement structured solutions.
- Optimize vendor onboarding, retention, and engagement strategies, ensuring seamless experiences across multiple markets.
Qualifications
- 3-5 years of experience in vendor operations, vendor onboarding, performance management, or program management, preferably in food delivery, e-commerce, FMCG, or technology.
- Proven expertise in vendor performance management, including scaling operations, driving efficiency, and improving marketplace dynamics.
- Strong product collaboration experience, ensuring high adoption of vendor-facing tools and process optimizations.
- Highly analytical mindset Ability to interpret complex data, generate actionable insights, and make data-driven decisions.
- Exceptional stakeholder management & cross-functional leadership skills, with the ability to influence product, operations, and market teams.
