The future has many facets: for the courageous, it is opportunity.
The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself. With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond - to be the brand for those who follow their dreams.
Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.
Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.
Senior Specialist / Manager Roadside Assistance
Porsche Singapore Pte. Ltd. (Retailer)
Porsche Singapore is seeking an experienced and business-driven Senior Specialist / Manager to lead and oversee the end-to-end 24/7 roadside assistance and courtesy car business.
The successful candidate will be responsible for ensuring profitability and operational excellence, including daily operations management, strong vendor performance, and effective budget and cost control. This role will ensure operational efficiency, quick response times, and consistently high customer satisfaction.
- Develop and execute business strategies, initiatives, and operational plans, while owning the overall performance, commercial outcomes, and continuous evolution of the roadside assistance and courtesy car business to drive profitability, scalability, and operational excellence
- Take full accountability for end-to-end roadside assistance operations, including call handling, dispatch coordination, recovery management, and case closure, overseeing both in-house daytime and outsourced night operations to ensure seamless 24/7 service continuity.
- Define, implement, and continuously enhance SOPs, escalation frameworks, and service workflows to improve response times and operational control
- Manage and optimise a fleet of approximately 30 courtesy cars, ensuring high availability, utilisation efficiency, controlled turnaround time, and proper damage management
- Lead and govern all external vendors, including towing and logistics partners, by defining SLAs, monitoring performance, validating invoices, and managing commercial negotiations or disputes
- Prepare and manage budgets, forecasts, and financial reporting; analyse cost per incident, utilisation, and service metrics to drive profitability and cost optimisation
- Track and report operational KPIs and service performance, implementing corrective actions where required
- Build strong relationships with internal stakeholders, insurers, and partners to ensure seamless and coordinated operations
- Manage and resolve complex customer concerns and escalations promptly and effectively, ensuring alignment with Porsche's premium service standards
- Ensure adherence to all relevant laws, regulations, safety standards, insurance requirements, data protection policies, and company guidelines
- Stay abreast of industry developments and mobility trends to continuously refine and future-proof the operating model
Requirements
- Singapore Citizens or Singapore Permanent Residents (SPR) preferred
- Bachelor's degree in Business, Economics, Finance, or a related field
- 5-8 years of experience in operations, mobility services, automotive, logistics, or service management, with a proven track record managing external vendors and service providers
- Strong ownership mindset with hands-on execution capability; structured, calm under pressure, and highly accountable
- Analytical and data-driven, comfortable working with operational KPIs, reporting, and service performance metrics to inform decisions
- Excellent leadership, communication, and interpersonal skills, able to engage effectively with internal and external stakeholders
- Positive, solution-oriented mindset with the ability to proactively address challenges and deliver effective resolutions
- In-depth knowledge of industry trends, mobility services, and regulatory requirements
- Proficient in MS Office and other relevant technology tools and systems
- 5.5-day work week with alternate Saturdays, with flexibility to support business operations outside regular hours, including evenings, weekends, and public holidays
- Possess a valid Class 3 Driving Licence with at least 4 years of driving experience and a clean driving record
