Job Description:
- Microsoft Dynamics 365 Solution Architect to lead the design and delivery of enterprise-scale Dynamics 365 / Microsoft Business Applications implementations.
- Should have deep expertise in solution architecture, implementation governance, stakeholder management, and large-scale transformation delivery across complex, multi-geo environments.
- Act as a trusted advisor to business and technology stakeholders, helping clients shape and implement end-to-end Microsoft Dynamics solutions across areas such as sales, customer service, marketing, onboarding, relationship management, and business process transformation.
- Strong balance of functional knowledge, technical architecture capability, program delivery leadership, and consulting presence.
- Provide architecture oversight for integrations, data migration, security model design, environments, and deployment strategy.
- Lead complex implementation programs across multi-country / multi-geo delivery environments.
- Manage solution governance to ensure projects are delivered within budget, timeline, scope, and quality expectations.
- Partner with project managers, functional consultants, developers, and client leadership to resolve design and delivery challenges.
- Act as a trusted advisor to financial services or enterprise clients on business transformation through digital platforms.
- Support pre-sales, solution estimation, workshops, and proposal development where required.
- Mentor delivery teams and help build high-performing consulting and architecture capability.
- Ensure adoption of best practices in solution architecture, technical delivery management, and transformation execution.
- Identify risks, dependencies, and implementation issues early, and drive mitigation plans proactively.
- Contribute to continuous improvement and innovation using the latest Microsoft technologies and implementation practices.
Key Responsibilities:
- Lead end-to-end architecture and implementation of Microsoft Dynamics 365 and related Microsoft Business Applications solutions.
- Define solution vision, architecture, and implementation roadmaps aligned to client business objectives.
- Work closely with business stakeholders to translate requirements into scalable, secure, and supportable solution designs.
Drive solution design across modules such as:
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Marketing / Customer Insights
- Customer onboarding workflows
- Relationship manager workbench / CRM platforms
Requirements:
- 12+ years of experience in CRM / enterprise applications delivery, with strong focus on Microsoft Dynamics 365 implementations.
- Proven experience leading end-to-end Dynamics system implementation programs in enterprise environments.
- Strong background in solution architecture and technical delivery leadership.
- Experience managing large, complex transformation programs across multiple geographies.
- Demonstrated success working with senior business stakeholders and acting as a strategic advisor.
- Strong experience in client-facing consulting roles within systems integration, technology consulting, or enterprise transformation programs.
- Experience in industries such as financial services, banking, insurance, or other regulated sectors is highly preferred.
- Proven ability to manage business outcomes related to risk, budget, delivery timelines, and transformation value realization.
- Strong knowledge of enterprise architecture principles and implementation methodologies.
Technical / Functional Skills:
Deep expertise in Microsoft Dynamics 365 / Microsoft Business Applications Strong understanding of:
- CRM solution design
- Business process mapping and transformation
- Integration architecture
- Data migration strategy
- Security and governance design
- Environment and release management
Experience across customer-centric processes including:
- Sales
- Service
- Marketing
- Customer onboarding
- Relationship management
Familiarity with Microsoft ecosystem components such as:
- Power Platform
- Power Apps
- Power Automate
- Dataverse
- Azure integration services
