Module Lead Data & BI Support
Experience: 3-5 Years
Own and resolve L2/L3 incidents and change requests across SQL Server, Power BI, SSIS, and SSAS within agreed SLAs, including root cause analysis and permanent fixes.Design and optimise complex SQL queries, stored procedures, and functions; maintain and troubleshoot SSIS SSAS tabular/multidimensional models.Monitor and track tickets, manage workload, and mentor junior team members on best practices.Communicate with customer stakeholder and end users for RCA findings and fix as per timelines clearly to both technical and business stakeholders.Participate in weekly client review calls; present support metrics covering SLA adherence, ticket volumes, open ageing items, and trends.Manage release activities including code peer review, UAT and production deployments, and post-deployment validation.Maintain a knowledge base of solutions, known errors, and workarounds, proactively flag risks, skill gaps, and training needs to the Project Manager.
