What your day-to-day will be like:
- Design, build, enhance, and support a reporting tool and related backend services for APAC security and network reporting use cases.
- Develop production-quality applications and services using C# / .NET to ingest, process, normalize, and expose reporting data from vendor and internal systems.
- Build and maintain integrations with external and internal APIs, including authentication, error handling, retry logic, scheduling, data mapping, and monitoring.
- Design, develop, and optimize SQL Server databases, schemas, queries, stored procedures, and data pipelines to support reporting, auditability, and operational support.
- Work with network and security data sources to translate raw technical signals into clear operational and management reporting.
- Support logging, alerting, troubleshooting, and dashboarding workflows with Splunk and related observability tools.
- Diagnose issues across application, API, database, and network layers, and drive fixes through resolution.
- Produce technical documentation, support runbooks, and handoff materials to ensure sustainable ongoing maintenance.
How you will collaborate with others:
- Partner with Hilton APAC stakeholders to gather requirements, refine reporting needs, and prioritize delivery.
- Work directly with Mandarin-speaking vendors and review Chinese-language technical documentation, API materials, and support communications.
- Coordinate with U.S.-based Hilton resources and maintain at least one regular overlap window with Eastern Time each week.
- Collaborate with infrastructure, network, security, and support teams to ensure the reporting solution is accurate, supportable, and aligned with operational needs.
What deliverables you will take ownership of:
- End-to-end design and build of the reporting application and supporting services.
- API integrations and data ingestion pipelines.
- SQL Server database design and reporting data model.
- Splunk dashboards, searches, logging, and operational support visibility.
- Production support processes, knowledge transfer, and enhancement backlog.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Strong hands-on experience in software engineering, application support, or integration engineering.
- Strong C# / .NET development experience in production environments.
- Strong SQL Server experience, including T-SQL, stored procedures, query optimization, and data modeling.
- Strong understanding of APIs and system integrations, including RESTful services, JSON, authentication, pagination, and troubleshooting.
- Fluency in both Mandarin and English, written and verbal.
- Experience working with vendor documentation and technical discussions in Mandarin / simplified Chinese.
- Experience supporting production applications and balancing delivery with operational support.
- Understanding of Splunk for logging, search, monitoring, troubleshooting, or dashboarding.
- Solid networking fundamentals, including VLANs, switching, wireless environments, IP networking, and how network events translate into reporting requirements.
- Ability to work in Singapore time and provide recurring weekly overlap with U.S. Eastern Time.
It would be useful if you have:
- Experience building reporting platforms, operational dashboards, or data integration services.
- Experience in hospitality, multi-site enterprise environments, or security/network monitoring.
- Familiarity with vendor-managed cloud networking platforms such as H3C Cloudnet.
- Experience working with guest network, wireless, or branch-network reporting data.
- Experience with application logging, support automation, and production incident response.
- Comfort operating as an independent contractor in a highly cross-functional environment.
ATS keywords
C#, .NET, SQL Server, T-SQL, Stored Procedures, REST API, API Integration, JSON, Data Integration, Reporting Tool, Dashboarding, Splunk, Observability, Production Support, Troubleshooting, Network Monitoring, VLAN, Switching, Wireless, Guest Network, H3C, Cloudnet, Mandarin, English, Singapore, APAC, China Time Zone, EST Overlap, Vendor Management, Application Support, Security Reporting
