Senior ship boarding officer

Vessel Boarding & Liaison

• Board vessels upon arrival to introduce the company's services and confirm supply requirements.
• Act as the company's representative onboard to handle crew requests, collect orders, and clarify delivery schedules.
• Deliver invoices, quotations, receipts, and other documents to vessel representatives.
• Build and maintain strong relationships with ship captains, officers, and crew.
• marketing for cash business of provisoin

Supplies & Delivery Coordination

• Verify ship chandlery orders (provisions, bonded stores, deck/engine supplies) before delivery.
• Ensure correct items and quantities are delivered onboard in line with customer order and standards.
• Accompany deliveries to vessels when required to oversee smooth handover and obtain acknowledgment.
• Handle urgent or special requests from vessels and coordinate with operations/warehouse team for timely fulfillment.

Documentation & Compliance

• Prepare and process port entry documents, passes, and clearances for boarding.
• Collect and submit delivery notes, proof of delivery, and customer acknowledgments.
• Ensure compliance with customs, immigration, and port authority rules.
• Report discrepancies, damages, or shortages immediately to the operations team.
• computer knowledge to use ERP system

Operations Support

• Assist in resolving issues arising during delivery, such as access restrictions, crew requests, or port formalities.
• Support sales team with accurate feedback from vessels regarding requirements, preferences, and potential orders.
• Maintain proper filing of boarding reports and customer interactions.

Requirements

• Diploma/Certificate in Maritime Studies, Logistics, Supply Chain, or related discipline (preferred).
• Experience in ship crew is an advantage.
• Good interpersonal and communication skills with multicultural crews.
• Physically fit and willing to work flexible hours, weekends, and public holidays according to vessel schedules.

Key Competencies

• Customer service oriented with strong relationship-building skills.
• Proactive, detail-oriented, and able to work independently.
• Problem-solving ability under tight deadlines.
• Team player with coordination and multitasking skills.