Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
We are looking for a skilled and forward-thinking ServiceNow Developer to join our IT Applications team at Razer. This role is critical to supporting, maintaining, and evolving our enterprise applications-primarily ServiceNow and Coupa-across all global regions. You will focus on delivering scalable automation, user-centric service experiences, and AI-enhanced workflows that improve how internal teams work and collaborate.
You will take ownership of designing, developing, integrating, and optimizing a wide range of ServiceNow modules, while ensuring security, compliance, and performance across platforms. If you're passionate about solving complex problems, enabling business efficiency, and working with the latest ServiceNow capabilities-this is the role for you.
- Design, develop, and maintain ServiceNow solutions across modules such as ITSM, SPM (Strategic Portfolio Management), Service Operations Workspace (SOW), Employee Service Center (ESC), Document Intelligence (DocIntel), and custom apps.
- Manage and maintain enterprise applications such as ServiceNow and Coupa across all regions.
- Customize widgets and enhance the Service Portal to improve usability and adoption across business teams.
- Translate business requirements into scalable system solutions through collaboration with stakeholders across IT, Finance, HR, Compliance, and other departments.
- Implement and optimize AI-powered ServiceNow features, including Now Assist and GenAI virtual agents, to streamline workflows and reduce turnaround time.
- Build and maintain applications in the App Engine, adhering to ServiceNow development best practices.
- Manage integrations with enterprise systems (e.g., Azure AD, SAP, On-Prem Active Directory) using REST/SOAP APIs.
- Administer platform lifecycle activities, including upgrades, cloning, patching, and data migrations.
- Support Change Requests such as custom form development, workflow automation, and system enhancements.
- Perform account and access reviews to ensure security and compliance across platforms.
- Facilitate end-user testing and conduct training to ensure successful adoption and usage of enterprise tools.
- Monitor project deliverables and SLAs, ensuring timely resolution of issues in high-pressure, time-sensitive environments.
- Create and maintain technical documentation and support internal knowledge-sharing within the IT Applications team.
Pre-Requisites :
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- 5+ years of hands-on experience in ServiceNow configuration and development.
- Proven experience with ServiceNow modules including ITSM and custom application development.
- Strong front-end development skills (HTML, CSS, AngularJS).
- Proficiency in Flow Designer, IntegrationHub, and scripting using JavaScript and OOP principles.
- Experience in integrating enterprise systems using REST/SOAP APIs.
- Familiarity with Document Intelligence, SOW, ESC, and Service Portal customization.
- Understanding of ServiceNow security models (ACLs, roles, permissions) and IT compliance requirements.
- Strong problem-solving, planning, and multitasking skills.
- Excellent communication skills with a customer-centric, collaborative mindset.
- Ability to work independently and effectively in a global, fast-paced environment.
Nice-to-Have:
- Exposure to ServiceNow AI capabilities like Now Assist and GenAI virtual agents.
- Experience with PowerShell scripting.
- Familiarity with ITIL processes and service management frameworks.
- Certified ServiceNow System Administrator (CSA) or higher-level certifications.
- Prior experience supporting ServiceNow in a mid-to-large scale enterprise.
- Experience with performance analytics and dashboard/report building.
Are you game
