Senior Service Engineer

Realize Repair

. Analyze mistakes independently. Identify needed spare parts, agree, and arrange on order with customers.

. Carry out repairs (e.g., mechanics, electronics, hydraulics, control technology, pneumatics.)

. In case of escalation agree on interim solutions with in-house service and management and discuss with customer.

. Agree on solutions with experts from own area and RSC.

. Provide documentation of carried out service application.

Implementation

. Carry out implementation, in case of problems agree with management or In-house service and discuss and take decisions on further procedure.

. Carry out machine take over with end customers, if necessary, carry out customer programs and carry out in vote with management or in-house service special adaptations.

. Carry out customer installation with security instruction.

. Provide documentation about introduction, installation feedback for quality management.

. Realize service training need for customers and inform TRUMPF in-house service.

Preventive Servicing

. Carry out preventing servicing due to given servicing list.

. Carry out servicing after complexity.

. Advice customers about necessary repair point, if necessary, agree on spare parts with customer and order them. Carry out further actions. Document servicing.

. Provide servicing check list, actualize, and adapt it.

Rebuilding and Retrofitting

. Carry out rebuilding's and retrofitting.

. Carry out Service-Updates and data protections.

. Consult customers concerning technical innovations.

Product Care

. Document technical weak spots in additional report. Encourage improvements and support the process.

Staff management

. Train new employees, recognize training needs and pass on to management.

other duties

. If necessary, carry out operator and servicing training.

. Recognize need in aid or devices and support realization.

. Provide rebuilding instructions and training documents, update and if necessary, adjust them.

. Carry out production assistance with the customer (e.g., find out degree of efficiency)

Requirements:-

. A professional engineering qualification in Mechanical/Mechatronic/Electrical Engineering, as a Bachelor's Degree or Polytechnic Diploma or equivalent.

. At least 5 years of work experience in a similar environment/related field is an added advantage.

. A team player, with a goal-oriented spirit, an optimistic and persistent attitude, and service experience in handling the day-to-day activities of the service department.

. Ability to work under pressure and time constraints.

. Experienced user of MS Office (Word, Excel, PowerPoint, Outlook, IE) and other Windows-based programming tools (QuickFlow TruControl)

Good communication skills in English