Senior Service Engineer (Instruments)

[Order Number: 1695845-R]

Responsibilities:

• Oversee daily laboratory service operations, including equipment repair, calibration, optical alignment, testing, and troubleshooting.
• Lead, mentor, and manage a team of service engineers and technicians, ensuring effective work allocation, technical training, and performance development.
• Ensure service quality and operational efficiency by monitoring key KPIs, including turnaround time (TAT), first-time fix rate (FTFR), and customer satisfaction (CSAT).
• Provide technical expertise and support for complex equipment issues, customer enquiries, and escalated service cases.
• Coordinate with headquarters, OEM specialists, and regional service centres across Southeast Asia and India on technical support, training, audits, and service improvements.
• Manage calibration tools, reference standards, spare parts inventory, and service documentation to ensure smooth laboratory operations.
• Ensure compliance with laboratory quality standards, safety procedures, ISO/IEC 17025 requirements where applicable, and established SOPs.
• Coordinate regional equipment shipments, import/export documentation, and logistics arrangements for repairs and returns.

Requirements:

• Minimum 3 years of relevant experience in equipment servicing, troubleshooting, repair, or calibration.
• Experience with optical measurement instruments, spectrophotometers, colorimeters, photometers, radiometers, display analysers, or similar scientific testing equipment is highly preferred.
• Good understanding of optical measurement principles, calibration methodologies, and laboratory quality standards, including ISO/IEC 17025.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Tan Sin Rou
EA Personnel Registration Number: R22106434
EA License no.: 07C5771