Senior Service Delivery Manager

Senior Service Delivery Manager

About the Role

We are seeking an experienced IT Senior Service Delivery Manager to lead the delivery of Application Management Services (AMS) for a Singapore Public Sector Managed Services project. The role is responsible for ensuring service excellence, operational stability, customer satisfaction, and continuous improvement while leading cross-functional teams supporting mission-critical applications.

Key Responsibilities

• Lead end-to-end AMS delivery, ensuring achievement of SLAs, KPIs, and contractual commitments.
• Serve as the primary client contact for service delivery, governance, escalations, and stakeholder management.
• Manage production incidents, problem management, change and release processes to ensure service stability.
• Drive operational excellence through service reviews, automation, process improvements, and ITIL best practices.
• Oversee service financials, resource planning, vendor management, and operational risks.
• Ensure compliance with security, audit, and regulatory requirements.
• Lead, mentor, and develop high-performing delivery teams.
• Support project transitions and enhancements into BAU operations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Must be a Singaporean due to G50 security clearance requirements by the client.
• PMP certification is required; ITIL certification is preferred.
• Minimum 10 years of IT experience, including 8 years in Service Delivery, AMS, or IT Operations/Project Management.
• Proven experience managing large-scale managed services engagements, including teams of 100+ resources or projects valued above SGD 10 million.
• Strong stakeholder management, leadership, communication, and problem-solving skills.
• Experience with enterprise applications, preferably Java-based systems.
• Experience delivering projects for the Singapore Public Sector is highly advantageous.

If you are interested in this position, please click Apply Now and we will review your qualifications & reach out to you for further discussion & next steps. Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan Mckinley Pte Ltd

Name: Kanya Kothandaraman

EA Licence No: 11C5502

EAP Registration No: R1331365