COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group's signature brands - COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet - will be housed under one prestigious address: COMO Orchard.
To support the Safety and Security Manager with the operations of the department.
Tasks/Responsibilities:
1. Safety and Surveillance Oversight
- Ensure the overall safety and security of hotel guests, colleagues, and the premises.
- Supervise static security posts at entry and exit points, monitoring all movement and escalating suspicious activities to the Security Manager.
- Maintain strict control of access to sensitive areas, including the CCTV room, allowing entry only to authorized personnel.
2. Emergency Response and Crisis Management
- Act as a key member of the Emergency Response Team, responding to fires, accidents, medical emergencies, and safety concerns.
- Administer First Aid and C.P.R. as required during incidents.
- Be fully conversant with all emergency procedures and lead evacuation efforts in compliance with hotel protocols.
3. Incident Reporting and Documentation
- Ensure all incidents are responded to appropriately and fully recorded in the security logbook.
- Complete and review all documentation including incident reports, handover notes, and security logs, ensuring accuracy and timely distribution.
- Report and investigate accidents, complaints, criminal activity, and crisis situations as per hotel and legal protocols.
4. Shift Supervision and Officer Management
- Conduct comprehensive briefings and debriefings for Security Officers before and after shifts.
- Enforce proper shift handover procedures to maintain continuity of information and readiness.
- Monitor and manage attendance, performance, and discipline within the team, escalating concerns to the Security Manager.
5. Compliance and Internal Control
- Conduct bag checks for all employees exiting the hotel, ensuring no hotel property is removed without proper authorization.
- Enforce compliance with internal policies regarding fire safety, health, hygiene, and security.
- Monitor fire and access control alarm systems, and take corrective action for any observed hazards or malfunctions.
6. Technology and Systems Monitoring
- Operate and monitor the CCTV system for any breaches in security and respond swiftly as necessary.
- Ensure familiarity with all security and surveillance equipment, reporting faults that compromise safety or operational integrity.
7. Training and Team Development
- Assist the Security Manager in training the security team on safety standards, emergency protocols, and compliance requirements.
- Maintain a state of operational readiness by mentoring officers and ensuring continual learning within the team.
8. Hotel Operation Support
- Provide assistance to other hotel departments as directed, especially during peak periods, emergencies, or special events.
- Cooperate with Front Office, Housekeeping, Engineering, and other departments to meet operational needs while upholding safety and security standards.
- Act as a liaison to support seamless guest experiences during special functions or high-occupancy periods.
9. Guest Relations and Discretion
- Respond quickly and professionally to guest concerns related to safety or security.
- Exercise discretion and tact when handling incidents involving VIPs or sensitive matters.
10. Sustainability and Safety Integration
- Work with the Facilities and Sustainability teams to integrate eco-friendly measures into security operations (e.g. reduced paper use, efficient patrol routing).
- Support and contribute to COMO's sustainability goals by implementing environmentally responsible practices within your roles and departments.
Job Requirements
- 1 year experience as Security preferably.
- Possess a valid Police Licensing Regulatory Department Security Officer license.
- Service-oriented and positive working attitude.
- Willing to perform rotating shift work.
