Job Description

Job Summary

We are seeking an experienced Salesforce Developer to design, develop, configure, integrate, test, and deploy scalable Salesforce solutions for a next-generation Case Management Platform, collaborating closely within an Agile team to meet business and technical requirements.

Responsibilities

Design, develop, configure, customize, and maintain Salesforce applications aligned with functional and technical requirements
Develop custom Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL/SOSL, Salesforce Flows, Custom Objects, Validation Rules, and platform automation tools
Configure and develop solutions using Salesforce Service Cloud and Public Sector Solutions apply Experience Cloud knowledge when required
Create reusable and scalable Lightning Web Components, Apex classes, triggers, batch processes, schedulers, and asynchronous processing solutions
Design and implement Salesforce data models including custom objects, fields, relationships, record types, validation rules, and automation workflows
Configure Salesforce security controls such as profiles, roles, permission sets, permission set groups, sharing rules, and public groups to enforce data access policies
Develop and maintain integrations between Salesforce and external enterprise systems using REST and SOAP APIs
Utilize MuleSoft or other middleware/integration platforms to implement and support enterprise integrations
Develop and configure OmniStudio components, Action Plans, and Document Generation capabilities where applicable
Translate business requirements, user stories, acceptance criteria, UX designs, and technical specifications into effective Salesforce solutions
Participate actively in Agile/Scrum ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives
Perform unit testing and support system integration testing (SIT) and user acceptance testing (UAT) identify and resolve application defects
Troubleshoot Salesforce application, integration, data, configuration, and performance issues across multiple environments
Support deployments across Development, SIT, UAT, Staging, and Production environments following best practices
Adhere to Salesforce development best practices, coding standards, security guidelines, and deployment processes
Use Git/GitLab and CI/CD pipelines for source control, code management, automated testing, and Salesforce deployments
Prepare and maintain comprehensive technical documentation including solution designs, technical specifications, deployment procedures, and operational documentation
Monitor application performance and implement improvements to enhance scalability, reliability, maintainability, and user experience
Collaborate with cross-functional teams to identify technical risks, resolve issues, and deliver solutions within agreed timelines

Required competencies and certifications

Bachelor's degree in Computer Science, Information Technology, Software Engineering, Engineering, or a related discipline
Minimum 3 years of hands-on experience in Salesforce development and administration
Proficient in Apex, SOQL, SOSL, Lightning Web Components (LWC), Salesforce Flows, and Salesforce automation tools
Knowledgeable in Salesforce Service Cloud and Salesforce platform capabilities
Experienced in Salesforce data modelling, security architecture, sharing mechanisms, and platform configuration
Skilled in developing and consuming REST/SOAP APIs and integrating Salesforce with external applications
Experienced with Salesforce development and deployment tools including Git/GitLab and CI/CD pipelines
Familiar with Agile/Scrum software development methodologies
Proficient in using JIRA and Confluence for requirements management, issue tracking, documentation, and project collaboration
Strong understanding of Salesforce development lifecycle, testing, debugging, deployment, and release management
Strong analytical and problem-solving skills to troubleshoot complex technical issues
Effective communication and interpersonal skills to collaborate with technical and non-technical stakeholders

Preferred competencies and qualifications