Senior Sales Order Management Executive

NXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance.

At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do.

NXGEN is a wholly-owned subsidiary of TeleChoice International Limited, a publicly listed company. TeleChoice is also a portfolio company of ST Telemedia, a strategic investor in communications and media, data centres and infrastructure technology businesses, across Asia, the US and Europe.

TeleChoice International Limited (TeleChoice) is a regional diversified provider and enabler of innovative communications. Incorporated in Singapore on 28 April 1998 and listed on the Main-Board of the Singapore Exchange Securities Trading Limited (SGX-ST) on 25 June 2004, TeleChoice is a subsidiary of leading infocommunications group, Singapore Technologies Telemedia Pte Ltd, which operates in the Asia Pacific, the America and Europe.

The Sales Order Management Executive plays a key role in supporting the sales team and ensuring smooth operations of the sales process. This role involves a combination of administrative, operational, and customer service duties aimed at enhancing the productivity of the sales team. The successful candidate will assist in sales documentation, order processing, and maintaining customer relationships.

Responsibilities:

1. Order Management:

o Process orders loading in System and ensure that they are fulfilled accurately and on time.

o Coordinate with customers and vendors to ensure proper delivery and customer satisfaction.

o Generate and maintain detailed records of orders, invoices and any customer communication for audit purposes and customer service follow-up.

o Collaborate with sales and finance teams to resolve pricing discrepancies, credit issues, or payment delays that may impact order processing.

2. Customer Support:

o Handle customer inquiries via phone, email, or chat, providing timely and accurate responses.

o Assist customers with issues related to product delivery, returns, invoicing issue, or order discrepancies.

3. Sales Reporting and Documentation:

o Generate and maintain accurate monthly reports, tracking sales orders delivery and billing status.

o Provide the sales team with previous transaction records upon request.

4. Audit and Admin Support:

o Check and provide necessary documents to auditor for selected orders.

o Other ad-hoc duties assigned.

Requirements:

Education:

o Bachelor's degree in Business Administration, Marketing, or a related field is preferred, but not required.

Experience:

o 1-3 years of experience in sales support, customer service, or a related administrative role.

o Experience in SAP, Microsoft D365 systems is a plus.

o Familiarity with office software (Microsoft Office Suite, Google Workspace).

Skills:

o Strong organizational skills and attention to detail.

o Excellent communication skills, both written and verbal.

o Ability to work independently and as part of a team.

o Time management skills with the ability to handle multiple tasks and deadlines.

o Problem-solving skills and ability to handle customer inquiries effectively.