Senior Sales Operations Officer

ROLES & RESPONSIBILITIES:

To support and enhance sales operations by ensuring accurate master data management, efficient system maintenance, and timely operational support to Sales Team, while driving process improvements and maintaining data integrity across multiple platforms.

1. Commerce Systems & Data Management

• Manage and maintain customer and material master data across systems, ensuring accuracy and consistency.

• Troubleshoot system issues based on Sales user feedback and provide support for sales operations tools.

• Administer user access and maintain internal workflow tools.

2. Sales Operations Support

• Provide daily operational support to the Sales Team to ensure smooth business operations.

• Support dealer admin users with customer data update requests in a timely and professional manner.

• Perform Point of Sales Materials delivery order reconciliation, investigate and resolve discrepancies and maintain accurate orders records.

• Manage company asset systems and agreements, including handling requests.

3. Contract & Documentation Management

• Validate and manage sales agreements in line with company documentation procedures. ensuring compliance, proper documentation, timely completion, including filing contracts.

• Manage Docusign processes to ensure timely delivery of agreements to customers.

4. Pipeline & Forecast Management

• Support consolidation of sales forecasts from reps/distributors

• Maintain and update pipeline data to ensure accuracy and completeness in systems

• Flag data inconsistencies and highlight potential risks or gaps to the Line Manager

5. Process Optimization

• Assist in identifying process gaps and provide inputs for improvement initiatives

• Support implementation of process improvements in sales operations workflows (e.g. order taking, reporting)

• Maintain and update SOP documentation to ensure consistency across teams / distributors

6. Reporting & Analytics

• Prepare monthly and ad hoc reports as required by the Line Manager.

• Support business decisions with accurate and timely data insights.

• Any other ad-hoc duties as assigned.

JOB REQUIREMENTS:

• Diploma or Bachelor's degree in Business or a related field.

• 3-5 years of experience in Sales Operations, Sales Support, or in a similar role, preferably within the FMCG industry.

• Strong experience in master data management and sales process support

• Strong analytical skills (Dashboards)

• Proficiency in Microsoft 365 (Teams, Word, Advanced Excel - for data management).

• Hands-on experience with ERP/CRM systems (e.g. Dynamics NAV, JDE, SAP)

• Ability to efficiently and accurately respond to inquiries by navigating internal systems and retrieving relevant information