Senior / Sales Manager

Your Day-to-Day Job Responsibilities will include:

FINANCIAL RETURNS

. Promote Holiday Inn Express brand experience and products utilising IHG resources and guided sales techniques.

. Position and promote Hotel's Unique Selling Points to differentiate and optimize revenue growth towards a mutual win-win for all stakeholders including customers.

. Align actions to department's strategies when selling to optimise both volume and rate.

. Acquire new businesses while maintaining / growing volume from existing corporate accounts.

. Initiates and prepare business tenders, proposal and contracts upon reviewing with Assistant Director of Sales / Cluster Director of Sales

. Collaborate, support and drive IHG and Hotel level initiatives

. Work collaboratively with leadership team in the preparation and management of annual Sales & Marketing budget

. Sales trips and tradeshows when required to promote hotel and develop pipelines

. Develops and maintains contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business

. Monitor, acquire and share market intelligence from competitor set of hotels.

. Closely monitor and control expenses in Sales, prior approval needs to be obtained from Cluster Director of Sales prior to incurring large expenditure of more than SGD $100

PEOPLE

• Manage all internal and external customers with professionalism

. Maintain regular contact with IHG hotels colleagues and Key Account Directors/Managers to leverage on each other's knowledge, network and collaborate towards business growth

. Maintain high service standards in the hotel through trainings and lead by example

. Exhibit IHG Brand Service behaviours and guidelines

. Effective communication on all business-critical information to relevant departments

GUEST EXPERIENCE

. . Promote the Hotel's and IHG's products and services (i.e. IHG One Rewards, IHG Business Rewards, IHG Business Edge and more)

. Maintain a high level of product and service knowledge about IHG Hotels in your region

. Service existing and new business through management of accounts & engagement of regular / long staying guests.

. Respond to guest complaints within 24hours and ensure corrective actions to resolve their issues / concerns with the support of Cluster Director of Sales.

RESPONSIBLE BUSINESS

. Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

. Initiate actions to correct a hazardous situation and notify direct report of potential dangers

. Log security incidents and accidents in accordance with hotel requirements

. Positive mind-set of developing and carrying out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprints and sustainability efforts

. Acting responsibly at all times when working with hotel budget and expenses, seeking prior approval from Director of Sales or General Manager

ACCOUNTABILITY

. Complete all assigned sales related training modules in IHG Merlin and be competent in hotel systems (i.e. Concerto, Hotel Keys, Merlin, IWOS).

. Collectively achieving budget corporate segment of the hotel and a team contributor for any department level task.

. Be a self-motivated, driven individual towards exceeding sales performance and deliverables.

. 20 sales activities weekly: appointments, telemarketing on new prospects, site inspection and entertainment.

. Complete weekly sales activities report and following week sales calendar plan every Friday into shared folder.

. Strong Account Management of assigned portfolio (80:20 rule) encompassing both potential new and existing customers.

. Maintain and upkeep proper records of portfolio's customer database / Hotel's Business Management Grid.

. Cross sell all revenue generating streams of the hotel - Meeting Room and F&B.

. Cross sell IHG hotels for any leads that are not a fit for property or due to non-availability.

. Ensure all work matters are upheld in IHG way of doing sales.

. Contribute, assist content and prepare for any business meetings required by Director of Sales.

. Provide guidance for junior team members whenever needed.