SENIOR SALES MANAGER

Key Responsibilities

• Lead and resolve complex employer-helper disputes, serving as the main escalation point within the agency
• Ensure all case-handling procedures comply with MOM regulations and maid agency industry standards
• Explain and clarify employment contracts, service agreements, and agency policies to employers and helpers
• Communicate professionally with employers, helpers, training centres, and overseas partner agencies
• Provide expert advisory to clients regarding helper selection, placement expectations, and employment guidelines
• Maintain accurate and compliant case files, ensuring documentation is complete and ready for MOM audits
• Track dispute trends and prepare internal reports to improve agency processes
• Assist with client consultations and provide professional input during helper placements when required
• Share market and placement insights based on extensive maid agency experience
• Train and mentor junior consultants on case handling, communication skills, and agency procedures
• Develop and maintain SOPs, training materials, and workflow guidelines specific to maid agency operations
• Monitor staff performance and guide them to uphold service quality and compliance
• Support management in strengthening the agency's operations, service standards, and regulatory compliance

Requirements

• CEI certification is mandatory
• Minimum 7 years of relevant experience in the Singapore maid agency industry
• Strong capability in managing employer-helper disputes and sensitive communication
• Excellent understanding of MOM regulations, employment guidelines, and agency operations
• High-level communication, negotiation, and problem-solving skills
• Ability to work independently from home while maintaining professionalism and accountability
• Mature, responsible, and able to handle confidential matters with discretion