Senior Sales Manager

• Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service and build client relationships.
• Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary.
• Monitors and assists sales staff development by providing on-the-job training, product training, etc.
• Identifies and handles client enquiries and complaints.
• Recommend creative ideas to build/develop a strong regular clientele.
• Able to manage, drive and achieve KPI(s)
• Ensures store presentation is consistent with the brand image.
• Coordinate and execute sales plans, marketing events and promotion programs with the team.
• Ensure proper security measures are enforced across processes and store.
• Prepare all required operations and inventory reports.

Requirements:

• Minimum 3 years of supervisory experience in the retail/beauty industry
• Able to work retail hours / shift work
• Possess excellent customer service skills, strong leadership, outstanding planning and coordination, interpersonal skills and ability to motivate a team of sales staff
• Strong in people management