Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service and build client relationships.
Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary.
Monitors and assists sales staff development by providing on-the-job training, product training, etc.
Identifies and handles client enquiries and complaints.
Recommend creative ideas to build/develop a strong regular clientele.
Able to manage, drive and achieve KPI(s)
Ensures store presentation is consistent with the brand image.
Coordinate and execute sales plans, marketing events and promotion programs with the team.
Ensure proper security measures are enforced across processes and store.
Prepare all required operations and inventory reports.
Requirements:
Minimum 3 years of supervisory experience in the retail/beauty industry
Able to work retail hours / shift work
Possess excellent customer service skills, strong leadership, outstanding planning and coordination, interpersonal skills and ability to motivate a team of sales staff
