The Senior Sales Executive helps drive hotel revenue by promoting the property and other chain hotels in the region. The role requires sales skills, a results-driven approach, and the ability to build lasting client relationships.
- Promote the hotel and chain properties within the assigned territory, targeting key clients and commercial accounts.
- Achieve and exceed hotel budget targets and individual KPIs, including room nights, meeting room revenue, ADR, and occupancy.
- Develop, maintain, and strengthen relationships with existing clients while actively pursuing new business opportunities.
- Conduct strategic sales visits, site inspections, and presentations to prospective clients to secure contracts.
- Forecast business volume based on hotel occupancy, seasonal trends, events, and market dynamics.
- Maintain accurate and up-to-date client, company, and contact information in the PMS (Anais system).
- Gather and communicate competitor and market intelligence to support informed decision-making.
- Negotiate contracts and rates, ensuring proposals are documented accurately and aligned with company strategy.
- Provide high-quality after-sales service, addressing client feedback and collaborating with internal departments as needed.
- Mentor and support junior sales team members, contributing to overall team performance and professional development.
Requirements:
- Bachelor's degree or diploma in Hospitality Management, Business, or a related field
- Minimum 4-5 years of proven hotel sales experience, preferably in a similar capacity
- Strong record of new business acquisition, relationship management, and revenue growth
- Excellent communication, presentation, and negotiation skills
- Solid knowledge of industry trends, market dynamics, and competitive landscape
- Advanced organizational skills, with the ability to prioritize and manage multiple accounts
- Proactive, results-oriented, and adaptable to changing business needs
- High level of professionalism, integrity, and commitment to ethical conduct
- Exceptional customer service skills, with a strong focus on client satisfaction and retention
