Senior Sales Engineer

Posting Type

Remote

Job Overview

About Relativity

Legal technology is having its moment, and Relativity is at the centre of it.

We are a leading legal data intelligence company. Our extensible, AI cloud platform, Relativity aiR, is trusted by the world's largest law firms, corporations, and government agencies to turn complex data into actionable insights for litigation, investigations, regulatory inquiries, arbitration, and other high-stakes legal matters.

In Asia, the momentum speaks for itself: Relativity aiR adoption jumped 46% year-over-year, a sign that organisations have moved beyond experimentation and are now applying AI in production environments to modernise how legal work gets done at scale.

To meet this moment, we're expanding our Singapore team and on-the-ground presence. This is an opportunity to be part of an exciting growth story. You'll have the backing of an established industry leader and the opportunity to help grow our customer base across Asia.

If you're ready to help write the next chapter of legal AI in Asia, we'd love to hear from you.

Job Description And Requirements

The Role

As a Sales Engineer, you will play a key role in supporting Relativity's sales activities across the Asia-Pacific region. You will be responsible for providing clients and prospects with exceptional Relativity experience via workflow assistance and acting as a solution evangelist. Based in Singapore, this role will contribute to the success and growth of the APAC Sales Engineering team and Relativity as a whole. You will take the lead on sales support requests, provide mentorship to less senior members of the team, and support team process growth.

Your role in action

• Play a key role in Relativity's efforts to acquire and grow accounts through virtual and in-person technical sales consulting – Serve as a subject matter expert and consultant for internal and external stakeholders. Participate in sales calls and meetings with account executives and prospects. Assist with, and/or lead, presentations and standard product demonstrations. Identify customer business needs and help define solutions to address them.
• Support Relativity's RFx and third-party risk assessment workflows – Capture prospect/customer requirements. Collaborate with sales to write sales proposals detailing how Relativity's solutions will address business needs.
• Intake and communicate product feedback – Deliver feedback to the product management team based on prospect or customer feedback, product issues, field deployments, and generally observed market trends.
• Serve as customer facing Relativity evangelist – Collaborate on necessary documentation, presentations, and build product demonstrations to teach clients about Relativity functionality and the value proposition. Attend and present at industry events in support of product expertise. Author content surrounding industry trends and best practices, contributing to Relativity's thought leadership in Legal Data Intelligence (LDI).
• Demonstrate, develop and maintain subject matter expertise in product and industry – Develop expert knowledge of Relativity aiR by consulting internally with teams and other resources, individual study, and future product enhancements and added features. Achieve Relativity Expert status and obtain other associated Relativity Certifications. Develop expertise in Legal Data Intelligence (LDI) use cases, such as Data Breach Response, and in the Relativity AI Suite. Bring a genuine drive to champion GenAI adoption with clients and prospects, helping them see and realise its value in their workflows.
• Understand sales process as it relates to Relativity's overall strategies and objectives – Learn and understand the Relativity sales strategy, conducting effective discovery to understand pain points, and proactively address customer inquiries.
  
  

Your Skills

• Experience supporting Legal Data Intelligence (LDI) use cases (e.g., litigation, investigations, regulatory matters, DSAR) across the entire review lifecycle, including a technical understanding of Relativity
• Strong sales orientation and a positive, service-oriented personality
• Knowledge of Generative AI and its application to legal document review, with genuine enthusiasm for evangelizing GenAI adoption to clients and prospects
• Five years of experience supporting SaaS applications, including four or more years in sales engineering, client services, or consulting
• Relativity Certified Administrator (RCA) strongly preferred, otherwise ability to pass the exam within 3 months of employment
• Relativity Expert status preferred, otherwise ability to obtain Relativity Expert within 12 months of employment
• Relativity Master status is a plus, with the ability to obtain within 24 months of employment
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
• Attention to detail, plus analytical and problem-solving capabilities
• Ability to travel up to 25%, including international travel
• Ability to multitask and self-manage workload
• Fluency in English required; additional regional language proficiency (e.g., Mandarin, Bahasa Indonesia/Malaysia) is a plus
• Experience working within the Singapore and/or broader APAC legal or legal technology markets preferred
  
  

Suggested Skills

Account Management, Business Development, Consultative Selling, Customer Relationship Management (CRM), Customer Relationships, Product Demonstrations, Relationship Management, Sales, Sales Engineering, Technical Sales