Senior Sales Associate

General Role

Responsible for all sales activities in store. Deliver quality and consistency of service including identifying customers needs, developing client relationships, sale, and delivering post-sale services.

Major Responsibilities:

• Responsible for the daily store operations
• Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image
• Calls on current and potential customers to establish and maintain client relationship
• Keep customers informed on new products or services, changes, etc.
• Identifies and handles client enquiries and concerns
• Executes sales plans and participates in marketing events and promotion programs
• Communicates feedback gathered through in-store activities to store management
• Other duties as assigned
• Provides guidance and training to junior sales associates or new comers.
• Assists in identifying and handling client enquiries, concerns and complains. Takes charge of selected VIP clients.
• Keeps records and reports on sales activities.
• Other duties as assigned.

Requirements & Capabilities:

• At least 3 years of relevant experience in high-end fashion, luxury industry or in similar capacity
• Passion in retail industry with good selling skills
• Likes fashion and appreciates quality products
• Fluent in English. Additional languages spoken is a plus.
• Must be a good team player, pleasant, service oriented with good communication skills
• Basic computer skills