At Givenchy, Senior/ Sales Associates are experienced client advisors and key ambassadors of the Maison. They combine strong commercial performance with exemplary client relationships, deep product knowledge, and elevated service standards.
As trusted contributors on the selling floor, Senior/ Sales Associates play an active role in elevating the client experience, supporting team performance, and embodying Givenchy's values and savoir-faire in every interaction.
Role Purpose
To deliver an exceptional and personalised client experience while consistently contributing to the store's commercial performance.
The Senior/ Sales Associate leads by example on the floor, builds strong and loyal client relationships, and supports the team through knowledge sharing, collaboration, and professionalism. Reporting to the Store Manager, this role is a key step in Givenchy's retail career path.
Key Responsibilities
Client Experience & Relationship Development
- Deliver a consistently elevated, personalised, and memorable client experience aligned with Givenchy standards.
- Build, develop, and maintain strong long-term relationships with local and international clients.
- Demonstrate advanced clienteling skills, including proactive follow-up and personalised engagement.
- Leverage deep understanding of client preferences and purchase history to anticipate needs.
- Contribute to the development of a loyal and high-value client base.
Sales Performance & Commercial Contribution
- Consistently achieve and exceed individual and store sales targets.
- Identify and maximize high-value selling opportunities.
- Drive store performance through strong conversion, units per transaction (UPT), and client retention.
- Act as a performance role model, demonstrating excellence in selling behaviours.
Brand & Product Expertise
- Demonstrate strong mastery of Givenchy's collections, storytelling, and craftsmanship.
- Confidently guide clients through the collection with authenticity and precision.
- Support the presentation of products and visual merchandising standards on the floor.
- Represent the Maison with elegance, professionalism, and attention to detail.
Team Leadership & Contribution
- Lead by example through behaviour, attitude, and professionalism.
- Act as a reference point for best practices in selling, clienteling, and service standards.
- Share knowledge during briefings and support onboarding of new team members.
- Collaborate closely with peers, team managers, and store leadership to ensure seamless client journeys.
- Support high levels of energy, motivation, and pride across the team.
Operations & Excellence in Execution
- Execute sales transactions accurately and efficiently.
- Support operational excellence, including cash handling, stock management, and inventory processes.
- Ensure compliance with Givenchy procedures, policies, and standards.
- Maintain impeccable presentation and organisation of the boutique environment.
Profile
Profile Minimum 3–5 years of experience in luxury or premium retail Consistent record of strong individual sales performance Excellent interpersonal and communication skills Strong clienteling mindset and service orientation Fluent in local language; additional languages are a strong asset What Success Looks Like Clients who return because of the relationship you build Strong and consistent individual sales performance Positive influence on team culture and floor standards Recognition as a trusted client advisor and brand ambassador Readiness to progress toward Team Manager role
