Company Overview
Alice + Olivia is a global contemporary fashion brand known for creative designs and empowering style. The client is committed to innovation and excellence in luxury retail.
Job Summary
This full-time Senior Sales Associate role at Alice + Olivia involves delivering exceptional customer service, supporting store operations, and driving sales to contribute to the brand's success.
Responsibilities
- Deliver exceptional customer service by understanding customer needs and creating a seamless shopping experience that enhances satisfaction
- Achieve personal sales targets and actively contribute to overall store sales goals through effective selling techniques
- Use company selling tools to maximize daily sales and increase customer engagement
- Maintain up-to-date product knowledge and apply it to inform and assist customers in making purchase decisions
- Maintain and update client books with detailed customer information to support personalized service and build long-term relationships
- Develop and sustain long-term client relationships through consistent, high-quality customer care
- Uphold professional image and grooming standards that reflect the brand's identity and maintain company visual merchandising standards
- Manage daily store operations to ensure smooth and efficient retail functioning
- Support in-store operations including processing sales transactions, managing inventory movements, and ensuring compliance with point of sale policies and procedures
- Collaborate with team members to maintain store standards and deliver excellent customer experiences
Required competencies and certifications
- Energetic brand ambassador with an outgoing and friendly personality
- Strong customer service orientation to provide a seamless shopping experience
- Ability to establish and maintain long-term customer relationships through impeccable customer care
- Excellent communication and interpersonal skills with a professional attitude
- Ability to support in-store operations, including sales and inventory management
- Passion for the luxury retail industry and knowledge of fashion trends
- Willingness to work during weekends and public holidays
- Nitec, N Level or above
Preferred competencies and qualifications
- Immediate availability or ability to start on short notice
Other Information
What we offer
- Competitive salary and performance-based bonuses
- Employee discount on designer collections
- Vibrant company culture with regular social events
- $800 guaranteed commission for the first 3 months
- Outpatient and dental coverage
