Company Overview
Mandala Club, managed by The Mandala Group, is a curated community in a heritage Chinatown building offering luxury hospitality, dining, working, drinking, health, and wellness spaces with inspirational events and a focus on equality and innovation.
Job Summary
The Senior Sales and Events Manager at Mandala Club leads event logistics and deployment, ensuring all events are delivered on brief, budget, and schedule. This role aligns F&B and operations teams to manage bookings and event orders effectively.
Responsibilities
- Manage high-level event enquiries and lead strategic client engagement from initial contact through event execution to ensure client satisfaction and event success.
- Collaborate with Mandala Club Operations and F&B departments to coordinate seamless event delivery and logistics aligned with brand standards.
- Liaise with the Operational Management Team to oversee venue transitions and setups that meet quality and brand expectations.
- Maintain comprehensive knowledge of venue inventory and manage external vendors for AV, floral, and entertainment services to enhance event experiences.
- Serve as the primary on-site contact for hosting clients, conducting site tours, and nurturing key account relationships to foster repeat business.
- Execute targeted outreach initiatives across external sectors to proactively generate new event bookings and increase brand visibility.
- Monitor and achieve monthly individual and team revenue targets through consistent performance management and strategic planning.
- Utilize event briefs, collateral, and forms to manage production logistics from booking to event completion, ensuring accuracy and timeliness.
- Maintain detailed records in TripleSeat and the Events Tracker to provide transparent reporting on sales pipeline, lead sources, and revenue outcomes.
- Build and sustain strong cross-departmental relationships to deliver cohesive, on-brand event experiences that meet client and company standards.
Other Information
- Passionate about hospitality and delivering exceptional lifestyle experiences.
- Demonstrates meticulous attention to detail in all tasks and event management.
- Exhibits discipline and focus to meet targets within deadlines consistently.
- Applies critical thinking to troubleshoot problems and develop viable solutions.
- Embraces entrepreneurial spirit, managing ambiguity and taking calculated risks as needed.
- Communicates clearly and effectively at all organizational levels, both verbally and in writing.
- Open to new ideas, balancing adventurousness with practical execution.
- Leads and inspires teams to achieve shared goals and high performance.
- Driven by a desire to win and committed to continuous improvement.
- Maintains high motivation, professionalism, energy, and strong work ethic.
- Proven ability to work collaboratively across functions.
- Demonstrates strong networking skills to build and maintain professional relationships.
