Senior Relationship Manager, International Clients

Job Summary

Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment.

Key Responsibilities

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects
• To provide quality, efficient after-sales services
• To manage anti-attrition and retention of clients
• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
  
  

Key Measurables

• Agreed individual sales target
• Agreed service standards to customers
• Operation control and sales compliance
  
  

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Requires RNF to function role.
  
  

Other Responsibilities

• Embed Here for good and Group's brand and values in Singapore / International Clients / Msia Cluster. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  
  

Priority Skills

Role Specific Technical Skills and Competencies

Action Oriented

• Taking on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm.
  
  

Collaborates

• Building partnerships and working collaboratively with others to meet shared objectives.
  
  

Customer Focus

• Building strong customer relationships and delivering customer-centric solutions.
  
  

Courage

• Stepping up to address difficult issues and saying what needs to be said.
  
  

Instils Trust

• Gaining the confidence and trust of others through honesty, integrity and authenticity.
  
  

Nimble Learning

• Actively learning from experimentation, success, and failures. Applying lessons learned to new problems.
  
  

Decision Quality

• Making good and timely decisions that keep the organisation moving forward.
  
  

Develops Talent

• Developing people to meet both their career goals and the organisation's goals.
  
  

Drives Vision and Purpose

• Painting a compelling picture of the vision and strategy that motivates others to action.
  
  

Gives Clarity and Guidance

• Providing direction, delegating and removing obstacles to get work done.
  
  

Manages Ambiguity

• Operating effectively even when things are not certain or the way forward is not clear.
  
  

Strategic Mindset

• Seeing ahead to future possibilities and translating them into strategies that address changing needs while leveraging the bank's strengths.
  
  

Other Skills

• Demonstrate good knowledge of financial industry
• Shows resilience in the face of pressure and obstacles
• Builds rapport with others and relates in calm engaging way
• Shows commercial acumen and has a good understanding of business. Purses self-development and progression obstacles
  
  

Motivations

• Do the right thing: Be brave, be the change; Think client; Live with integrity
• Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures
• Better together: See more in others; How can I help Build for the long term
  
  

Our Ideal Candidate

• Understands the core concepts, principles, processes or procedures of Wealth Management and Banking
• CMFAS Exams
• Experience in Managing Malaysia/Brunei Market
• Good understanding and command of Mandarin as the incumbent will be supporting Malaysia/Brunei market
• 3+ years of experience in Banking.
• Business Communication
  
  

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
  
  

Visit our careers website to learn more about us: www.sc.com/careers.

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