NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Job Description
The Project Manager manages complex client projects across IT infrastructure, cybersecurity and emerging technology domains. Project management responsibilities include end-to-end coordination and completion of projects on time, within budget and within scope while integrating security best practices and AI-driven methodologies throughout the project lifecycle.
This role oversees all aspects of large-scale technology projects, sets strategic deadlines, assigns responsibilities across cross-functional teams, and monitors progress toward successful delivery. The Project Manager leads technical teams to develop comprehensive project execution plans and is accountable for customer satisfaction (CSAT), resource scheduling, project tracking, risk management, delivery quality, financial management (P&L) and cross-team collaboration.
When involved in engagements, the Project Manager leads and articulates the project management framework and methodology that meets customer requirements. This includes preparing engagement materials (project delivery sections, statements of work, assumptions, risk mitigation strategies), presenting project delivery scope and value propositions, responding to project clarification queries and facilitating governance processes.
Key Responsibilities
Project Delivery & Execution (70%)
- Lead end-to-end delivery of complex IT infrastructure, security and technology transformation projects from initiation through closure, managing scope, schedule, budget, quality and risk
- Develop comprehensive project plans, milestones, risk registers, governance frameworks, and change management strategies in consultation with stakeholders, business users, architects and technical teams
- Manage daily project execution including deployment, migration, testing, integration and implementation activities
- Control project scope and implement robust change control mechanisms to manage dependencies and critical paths ensuring timely delivery
- Oversee project financials including profit and loss (P&L), forecasting, budget compliance and resource allocation across internal teams, vendors and subcontractors
- Coordinate procurement / integration of hardware, software, testing across stakeholder groups spanning business, technical and management domains
- Proactively escalate issues such as project overruns, scope creep, integration challenges and resource constraints to project directors and steering committees
- Review and ensure all project documentation complies with customer requirements, quality management processes, industry standards and regulatory procedures
- Define project resource needs (hardware, software, human resources, logistics), conduct activity progress reviews and execute implementation evaluations
- Lead team planning, task delegation, performance tracking, coaching, mentoring and performance management activities
- Perform proactive review of contracted services in accordance with KPIs and compliance requirements toward completion criteria with zero negative client experience
- Support business development efforts through opportunity identification, change request development, and active participation in pre-sales activities
IT Security (30%)
- Manage deployment and integration of enterprise security technologies including firewalls, VPN, IDS/IPS, SIEM, DLP, endpoint protection and related infrastructure
- Ensure project compliance with client cybersecurity policies, industry frameworks (ISO 27001, NIST, CIS Controls) and governance requirements throughout the project lifecycle
- Coordinate vulnerability assessments, penetration testing, patch management programs, and remediation tracking with security project members
- Support security incident response coordination, stakeholder communication, and recovery planning during project implementation phases
- Coordinate advice from technical members on infrastructure security architecture, system hardening and secure configuration management considerations
- Collaborate closely with Security Operations (SecOps) teams to ensure deployed solutions are secure, supportable and aligned with security operations workflows
- Promote security awareness, best practices, and security-by-design principles within project teams and throughout client engagements
- Integrate security checkpoints and validation gates into project delivery methodologies
AI & Emerging Technology Integration
- Leverage AI-powered project management tools to enhance planning, forecasting, risk prediction and decision-making capabilities
- Stay current with AI trends, tools, and applications relevant to project management and cybersecurity domains
- Promote AI literacy and adoption within project teams and client organizations
Customer & Stakeholder Management
- Act as the primary focal point for all project-related matters, engaging effectively with clients and internal stakeholders at all organizational levels
- Prepare and present high-quality materials suitable for project steering committees, executive briefings and governance forums
- Build and maintain strong relationships with users, technical staff and management to resolve implementation issues and drive continuous improvement
- Negotiate with vendors, cross-functional teams and subcontractors to secure resources and manage contracts effectively
- Negotiate change requests with customers, balancing effort, schedule and project priorities
- Communicate project issues, risks, opportunities, and clarifications openly, clearly and proactively with customers and stakeholders
- Maintain excellent communication plans with clients and project teams in accordance with contractual and departmental requirements
- Actively solicit and achieve customer satisfaction (CSAT) through relationship management and service excellence
Transition & Continuous Improvement
- Perform comprehensive project transition activities, review documentation thoroughly, and initiate proper handover from Day 1 project closure to maintenance and managed services teams
- Proactively identify opportunities for change requests, service expansion, enhancement, or improvement of services delivered to customers
- Liaise with account managers and sales teams to develop new business opportunities and support revenue growth
- When involved in engagement activities, support sales by providing proposal materials (SoW, assumptions, manpower sizing, PM strategy and methods, risk mitigation), presentations, response clarifications and technical input
Team Leadership & Development
- Coordinate with team members, team leaders and cross-functional resources to ensure task and deliverable timelines are met consistently
- Plan, track and monitor tasks for technical team leaders and members using appropriate project management tools and methodologies
- Delegate effectively with clear instructions, goals, success criteria and accountability measures
- Provide project leadership to analyse and evaluate project proposals and enhancements
- Keep project teams informed about business needs, priorities, existing systems and organizational changes
- Engage in project leadership activities including providing constructive project feedback, coaching, mentoring and development support
Qualifications
- Bachelor's degree in Information Systems, Information Technology, Computer Science, Computer Engineering, or related discipline
- PMP (Project Management Professional) certification or equivalence required
- Additional certifications in cybersecurity (CISSP, CISM, CEH) or infrastructure (ITIL, cloud certifications) are highly valued
- Minimum 8 years of IT project management experience, with substantial focus on infrastructure and/or cybersecurity projects
- Proven track record delivering large-scale, complex technology projects involving deployment, migration, integration and transformation across diverse organizational environments
- Extensive experience in implementation of IT projects across various industries and client organizations
- Good experience managing IT contracts and complex implementation projects in both legacy and cloud managed service environments
- Demonstrated experience leading multiple projects through scope/discovery, estimation, implementation, troubleshooting, recovering challenged projects
- Experience managing cross-functional teams, vendors, subcontractors and third-party service providers in multi-stakeholder environments
- Strong project management competencies: planning, budgeting, forecasting, risk management, change control, governance and quality assurance
- Working knowledge of enterprise infrastructure domains including networks, servers, storage, virtualization, cloud platforms, and data centers. Solid understanding of security technologies and practices: firewalls, VPN, IDS/IPS, SIEM, DLP, vulnerability management, incident response, penetration testing, OS hardening and security frameworks
- Proficiency in project management software tools such as MS Project, Jira, Confluence, and collaboration platforms
- Strong analytical and organizational skills with excellent attention to detail
- Advanced proficiency in MS Office Suite (Excel, PowerPoint, Word) for reporting, analysis, and presentation development
- Excellent client management, communication, presentation, negotiation, and interpersonal skills
- Strong leadership, team coordination, coaching and mentoring capabilities
- Exceptional relationship and stakeholder management skills—capable of dealing effectively with people across all organizational levels in fast-moving organizations undergoing constant transformation
- Self-motivated with a positive can-do attitude, highly organized, and able to work effectively under pressure and tight deadlines
- Creative problem-solver with the ability to develop high-quality presentations by synthesizing key information, financial data and relevant details
- Willing to travel as required to client sites, project locations and business meetings
- Experience as a technical lead or solution architect in migration, security deployment, or infrastructure transformation projects
- Experience working in regulated industries (financial services, healthcare, government, homeland security, defence)
- Knowledge of Agile, DevOps, and DevSecOps methodologies will be added value
Additional Information
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
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Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender's email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender's identity by contacting us at [Confidential Information].
