Senior Project Manager

The Senior Project Manager will be responsible for leading major business transformation projects across FGV's F&B and entertainment operations.

The role will focus on Business Process Re-engineering,Data Analytics, Automation, Robotics and Internet of Things (IoT), with the objective of improving operational efficiency, reducing manpower dependency, enhancing customer experience and building a more data-driven organisation.

Job Responsibilities:

1. Business Process Re-engineering

• Review and analyse existing business and operational processes across F&B and entertainment operations.
• Identify inefficiencies, duplication, manual processes, operational bottlenecks and opportunities for improvement.
• Lead Business Process Re-engineering (BPR) initiatives across front-of-house and back-of-house operations.
• Develop and implement improved workflows, SOPs and operating models.
• Evaluate existing manpower-intensive processes and identify opportunities for digitalisation and automation.

2. Data Collection & Analytics

• Establish systematic data collection processes across FGV's F&B and entertainment businesses.
• Identify key operational, financial, customer and performance data required for management decision-making.
• Consolidate data from POS systems, reservations, karaoke systems, membership platforms, inventory systems and other operational platforms.
• Analyse sales, customer traffic, product mix, labour productivity, inventory movement and outlet performance.
• Develop management dashboards and performance reports.
• Identify trends and patterns that can improve revenue, cost control and operational efficiency.
• Translate data into performance KPIs for individual outlets and business units.

3. Automation& Robotics

• Spearhead the adoption of automation and robotics initiatives across FGV's F&B and entertainment operations.
• Identify suitable processes for automation, including repetitive, labour-intensive and high-volume activities.
• Evaluate emerging technologies including service robots, cleaning robots, automated kitchen systems, inventory automation and smart ordering solutions.
• Conduct feasibility studies and cost-benefit analyses for proposed automation projects.
• Work with technology vendors and solution providers to develop pilot programmes.
• Lead implementation, testing and commissioning of automation solutions.

4.Internet of Things (IoT) Management

• Lead the development and implementation of IoT solutions across FGV's outlets and facilities.
• Identify opportunities to connect equipment, systems and operational assets through IoT technology, including:

(a) Equipment monitoring

(b) Energy management

(c) Temperature monitoring

(d) Refrigeration

(e) Asset and inventory tracking

• Develop dashboards for real-time monitoring and alerts.
• Work with technology partners to integrate IoT devices with existing business systems.